Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,054 total
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Ease of website and enrollment!
Ease of website and enrollment!
Insurer: MetLife
By: Natalie Leraas
Easy, supportive and quick!
Help to clarify some questions I had by phone was very good. Using the app to submit claims has been very easy and reimbursed services were deposited quickly after I set that up. Thank you!
Insurer: MetLife
By: Kris
Easy steps to subscribe and plan details
Easy steps to subscribe and plan details
Insurer: MetLife
By: Tripat Singh
My pet insurance quote took 2 minutes…
My pet insurance quote took 2 minutes to generate, and the options provided were easy to understand. Much appreciated.
Insurer: MetLife
By: Kate Brosious
You take as long as possible to review…
You take as long as possible to review very simple pet insurace just so that you might not have to make a single vet appointment payment,
Insurer: Nationwide
By: customer
Handled easily and swiftly via the app
Incredibly easy to submit via the app, and I received my payment within about 1 week, along with a very clear statement about what was covered or not. Payment terms were fair and expected.
Insurer: MetLife
By: Leslie Giordano
The whole process of filing the claim…
The whole process of filing the claim and payment was smooth and easy!
Insurer: Pumpkin
By: Antonia Vasilopoulos
Overpriced, Opaque, and Hard to Reach — Save Your Money
I paid over $2,000 out of pocket for my cat Wasabi's dental procedure. When I submitted the claim, I included a detailed explanation supported by my veterinarian's own assessment. The denial I received back didn't engage with a single point I raised — it was a generic, templated response that showed no evidence anyone had actually read my submission. Getting any kind of follow-up has been a nightmare. Online chat and email go nowhere — responses are slow, vague, or simply don't come. I haven't even bothered calling because I already know what that experience looks like. To make matters worse, this policy is riddled with internal fine print that you simply won't catch unless you read every line with a magnifying glass. I previously had coverage through Nationwide, and they covered things without all this bureaucratic runaround. Pets Best is significantly more expensive — and delivers significantly less. Expensive premiums. Hidden limitations. Templated denials. No real customer service. I am furious, and I want other pet owners to know what they're signing up for before they commit to this policy. I am currently in the appeals process. I will update this review with the outcome.
Took 5 attempts first my payment to be…
Took 5 attempts first my payment to be accepted...that was frustrating.
Insurer: MetLife
By: Tangie Hyatt
The quote and writing of the policies…
The quote and writing of the policies were quick and easy process.
Insurer: Nationwide
By: Rebecca Hott