Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,056 total
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grateful for this insurance
The claims process has been very easy and I have been very pleased with how quickly I got reimbursed.
Insurer: Nationwide
By: Carol
Worth it
I couldn’t upload the bill to VitusVet so that was frustrating. I emailed it to my work email and went to the nationwide site which was fairly easy.
Insurer: Nationwide
By: Adam
Fairly easy to navigate
Embrace was helpful when I called. The only reason I didn’t give all 10s was the woman on the phone went very fast and assumed I was computer literate. I am computer capable, but 73 years old and needed a more detailed 1-10 list of what to do. Admittedly my fault, not hers. I needed to continually ask her to slow down and repeat so I could write down her instructions. Perhaps a detailed list of how to put in a claim should be on the website.
Insurer: Embrace
By: Sandy
I’m not sure what you mean by this.
Nationwide has been wonderful and always caring about our dog!!!
Insurer: Nationwide
By: Lauri
No worries
I was making my own claims online until I found out my vets office can send it in. It was great, I picked up the prescription after paying upfront and went home. 2 days later my rebate had been deposited in my bank account. One less thing I have to think about. Thank you Trupanion
Insurer: Trupanion Canada
By:
Great service I like to be able to call and speak to an advisor.
Great service, I like to be able to call and speak to an advisor. I also like how I can balance the monthly payment and coverage to make it work for our family.
Insurer: Trupanion Canada
By:
Kisses & Mom's experience with Trupanion
I did not have to worry about anything only my payment. It was still costly, but so much better than having to pay the whole thing. Thank you for your quick response and concern. I so appreciate it. There is one thing I couldn't understand about my cost though and maybe you could explain it to me. I understand that I had to pay the tax, exam and my deductible, but I don't understand the 10% before taxes. Thank you again for your swift reaction and kindness
Insurer: Trupanion Canada
By:
Claim
The claim process was quick and easy. However, i just want to verify how i am getting paid? If it is by check, when am I getting my check? Thank you.
Insurer: Trupanion
By:
Great service with Trupanion!
trip anion is a great company and it has been very easy to download my vet bills and I am reimbursed quickly.
Insurer: Trupanion
By:
Need alot of improvement
The cost of the insurance isnt bad. Getting the information in to make claims is difficult, putting information to male a claim is difficult. Getting correct information from customer service is difficult. This last claim went through fine. I was happy with the recent improvement in getting the claim processed. However, I am always worried the claim may not be covered.
Insurer: Embrace
By: Angela