Payment Experience
Read pet owners’ reviews on payment experiences with pet insurance companies. Learn how easy it is to pay premiums, manage billing, and whether payments are processed smoothly and transparently.
15,064 total
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I like the fast turnaround
I like the fast turnaround once you put your claim in and how friendly the people that work there are!
Insurer: Spot
By: Yvette
due to the state of emergency expected drug shortages and vet closing I should be able to submit and be paid for HW meds!
My. City is in a state of emergency, I have 5 insured dogs who only have one HW pill each. I have been told I am not able to buy and submit a claim because I have to wait until May 1st with my new policy. My vet is anticipating closing her office due to the pandemic and has advised of potential drug shortages. If she is closed or the drug I use is not available I won’t heart worm pills for my dogs! I’m upset that there is no solution besides me paying out of pocket and not being reimbursed or waiting and hoping my vet is back to regular hours and the product doesn’t have a shortage. I don’t think it’s a fair position to be in. I pay nearly $4,000 a year for this insurance!
Insurer: Nationwide
By: Ronda
Good experience
Quick, easy, straightforward. Invoice submitted, and paid according to policy. Thanks!
Insurer: Trupanion Canada
By:
Easy and quick
I was able to get the credit put right on my account before I even left the vet. Thank you!!
Insurer: Trupanion
By:
CHOOSING ASPCA PET HEALTH INSURANCE
Customer service was excellent and filing a claim online and direct deposit made things simple. Aspca has updated its insurance policy to include a special monthly fee for wellness visits. I thought this was a good idea. Where you live does play into what the insurance will pay back. If you live in a middle class or affluent area, vet prices are much higher than what the insurance base will pay.
Insurer: ASPCA
By: ROSE
Reimbursement getting more timely
I am happy to report that the TAT for reimbursements is down from 1 month to about 2 weeks. Much appreciated. Thank you for appreciating the impact of timely payments !
Insurer: Nationwide
By: Anne
Quickly taken care of!
Thank you so much for your quick response to my claim. This is the first time I’ve used the insurance and couldn’t be happier with the promptness of the claim process! The direct deposit process was quick and painless as well! Thank you again! Sophie’s mom.
Insurer: Nationwide
By: Debi
Fantastic insurance!
Yes, it is frustrating to have to pay up front, especially on some costly bills we have had, however, this gives me peace of mind we can go anywhere and still have most of her emergency/unexpected visits covered in addition to full coverage on routine care. We plan to enroll our dogs when we get them too! Customer service and reimbursement are both timely!
Insurer: Nationwide
By: Paula
Best Medical Insurance in Our Household
Nationwide far surpasses our human medical insurance for both services and claim processing. Service goes beyond their excellent and well-informed telephone representatives. The vethelpline is not only informational but their follow-up email summation of a conversation is perfect for sharing with a local vet if needed. When submitting a claim online or by fax and using their automated deposit process claim payments are usually deposited into my bank account within a week. (The most current claim was a record 3-1/2 DAYS!)
Insurer: Nationwide
By: Deborah