Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Customer service is aways excellent
Customer service is aways excellent
Insurer: MetLife
By: customer
The Embrace customer service experience - Second to None
The Embrace customer service experience is second to none. Every time I have needed assistance, they have treated me and my need with respect, courtesy, and diligence. They care about their pet parents. Also, the value for the pet coverage is 100% worth it. After having experienced caring for a very ill pet that required many vet visits and subsequent large vet bills, I know first hand how valuable Embrace Pet Insurance can be. They saved me thousands of dollars as well as providing me and my fur children with a first class customer service experience and care.
Insurer: Embrace
By: Tabitha
Great customer support!
Great customer support from Amanda. Clear communication, quick responses, and genuinely helpful guidance.
Insurer: Fetch Canada
By: Brian
Finding Good Pet Insurance
Finding good pet insurance can be a challenge, but I was very happy to find out that Metropolitan, who has reliably provided me with dental insurance for several years, also offered pet insurance policies. From reputation and my own personal experience, I knew that Metropolitan was an insurer that operated with the basics of fair claims practices, affordability, coverage that you can tailor to the needs of your pet and almost best of all, Met has claims representatives that you can actually get on the phone with to get help and answers. The peace of mind of knowing that my cat can be taken care of if needed is priceless to any pet owner. I would easily recommend Metropolitan Pet Insurance to anyone looking for that.
Insurer: MetLife
By: Larry Fuchsberg
The fact that HealthyPaws is there for…
The fact that HealthyPaws is there for me when/if I need them. I am very glad and impressing with the level of service both, I and my pet get. .
Insurer: Healthy Paws
By: Susan Aintablian
Great experience with Spot Pet…
Great experience with Spot Pet Insurance. Our senior dog required costly treatment and surgery for pneumonia and a mammary mass, and Spot processed all our claims without delay and reimbursed the agreed amounts. We greatly appreciate their reliability and excellent service!
Insurer: Spot
By: Albert Saitgareev
Embrace is always quick to respond to…
Embrace is always quick to respond to your claim & their representatives are always very nice & helpful on the phone.
Insurer: Embrace
By: Garth Leach
Refreshingly Straightforward
Besides being well-informed and friendly, Justin was refreshingly straightforward about the coverage that would best suit our needs. Excellent experience.
Insurer: Fetch Canada
By: Colin
I don't know what I would have done…
I don't know what I would have done without Healthy Paws. I have 2 cats with random issues that cost thousands of dollars. Healthy Paws quickly and easily processed my claims, didn't quibble, didn't give me any issues, just sent my reimbursement. I really appreciate not having to stress out about money during an already stressful time. The latest claim was the quickest yet. I had the money in my account within days.
Insurer: Healthy Paws
By: Lauren Donner
Stress Free Experience with Aileen
I spoke with Aileen today. She was friendly patient and helpful. She answered all my questions and provided additional information I was unaware of. Her honesty is greatly appreciated. Turns out choosing pet insurance can be stressful. Aileen put me at ease and Im happy to have chosen Fetch with Aileens help.
Insurer: Fetch Canada
By: K C