Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Great customer service and follow through
So far no hiccups in the signup or claim process. Customer service is quick to respond to correspondence and let me know exactly where we were in each stage of the process. First claim processed within a week. A paper check was mailed due to it being a first claim but will be directly deposited from here on out.
Insurer: Fetch
By: Kathy
Simple Process; May Need to Retry 1st Time
Enrollment process is simple and well guided. But had issues with website not proceeding when NEXT button was pressed. Had to attempt a few times before it went through but quote information was always saved so that was helpful.
Insurer: MetLife
By: Yadhira Ortiz
Phone vs online enrollment
I've used Nationwide pet insurance for years, but usually used the site to enroll new pets. This time I did it via phone and it was just as smooth going as online. Michael was a delight to work with
Insurer: Nationwide
By: A Honey
Easy to upload claims
Easy to upload claims. Good communications with updates on the progress
Insurer: MetLife
By: customer
Stellar Customer Service
Claims are processed quickly and they are very easy to understand. When I have had to add a pet to my coverage, customer service was very helpful. When I had to update an address, again they were wonderful and helped solve my problems quickly.
Insurer: MetLife
By: customer
Fetch insurance is a bad company. Go elsewhere.
We didn’t find much use for this plan so we decided to cancel. My wife went to cancel and thought she did but we still got charged. She called back and they said they need the main policy holder to cancel. But they didn’t tell my wife that when she initially called. They won’t refund us the months that we wanted to cancel and thought we did. Disappointed in the customer service.
Insurer: Fetch
By: Matt
MetLife easy process
Our claim was processed and fulfilled in a timely manner. The claims process was very easy, start to finish.
Insurer: MetLife
By: customer
Slow updates and they find ways to…
Slow updates and they find ways to avoid paying vet bills. Reimbursement takes too long.
Insurer: Spot
By: Noa Pennington
Dishonest customer service
Dishonest customer service. They canceled the coverage for one of my two dogs and then doubled the premium. They did this because he turned 7 years old. They lied that payment hadn't been made when the premium has always been set to auto withdrawal from my bank account and payment had been withdrawn for my six year old dog. Very sketchy and unethical.
Insurer: Nationwide
By: Tapper's Mo
The worst pet insurance
The worst pet insurance, when they deny coverage, claiming a UTI is a pre- existing condition for my cat. He's never been sick. He got a infection and had treatment plan with great recovery. I was told to file a dispute with complete documentation, but a supervisor called back and said if in 180 days and he didn't have reoccurrence they might consider revisiting their decision. The make sure in 30 day trial, they will definitely not pay out a claim.. You think ASCAP would be the advocate for animals, but just like other insurance companies. Some many reasons to denied and not pay out a claim.. All about making money, especially if your fur baby bill is too high..
Insurer: ASPCA
By: Brandi