Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Carla did a great job on get into Fetch…
Carla did a great job on get into Fetch insurance for my puppy. Carla’s customer service was amazing and she worked through the process and explained very well
Insurer: Fetch
By: Satendra Parbhakar
I'm very disappointed with Healthy Paws…
I'm very disappointed with Healthy Paws so far. I'm trying to get a claim processed and they keep sending me erroneous emails saying I'm not covered. That is because they didn't update my files despite having sent them my pet's medical records. I'm already going through so much stress with my pet having a serious health issue and to receive all of these emails saying they can't process my claim really adds to my stress in a nonproductive way. I'm trying to see if I can get out of this policy and find another insurer.
Insurer: Healthy Paws
By: Jane O’Donnell
Representative explained coverage very…
Representative explained coverage very well and was helpful in adding another pet to our policy.
Insurer: Nationwide
By: customer
Stands behind its coverage benefits…
Stands behind its coverage benefits with transparency. Convenience of easy e-filing of claims and consistently efficient and reasonable claims processing times.
Insurer: MetLife
By: M.Berez
Excellent claims process
Claims are processed quickly when the requisite backup documents are submitted. Post injury and intermittent therapy covered without any issues. Service ,when there are questions, has been excellent.
Insurer: Figo
By: Ron
Grateful for Healthy Paws
We have had Healthy Paws for 11+ years. Although we didn’t need the plan for the first ten, we have been deeply grateful for it when our dog had a sudden cardiac event. In 1.5 years, Healthy Paws has covered around$25k in claims for emergency visits (overnight oxygen chambers, fluids, and medications). I can happily report that our little guy has more energy today than I’ve seen in years. The app is easy to use and has made filing claims a breeze. We have received approvals and reimbursements with no issues. I can’t imagine being in the ER and receiving the estimate of thousands of dollars without Healthy Paws. It removes the stress of finances when making difficult treatment decisions.
Insurer: Healthy Paws
By: Gerry Milligan
Doesn't stick
This is apparently the 2nd time I've had to do this. The first time they returned the $25 to my card. I have gotten absolutely no reason as to why. So this may actually be a duplicate where I now have to deal with dup charges to my cc.
Insurer: MetLife
By: sc
So many options!
I researched so many different options over several weeks--overwhelming. Do I need insurance? Placed call for clarification on effective dates. Was pleased with other options (deducible, limit, coverages, etc). Rebecca answered and immediately, patiently, offered suggestions. She was personal, provided examples, and finalized my search. She is truly wonderful!
Insurer: Prudent Pet
By: Pedro
All my dogs have been insured by Healthy Paws since 2015
All my dogs have been insured by Healthy Paws since 2015. My senior dog is now 12, and my youngest is 1. I had another dog who sadly passed in 2024, but was insured by Healthy Paws for his entire 10 year life. I can't say enough good things about this insurance. They've covered 3 cancer surgeries for my senior dog, as well as her medications for chronic conditions like Cushing's. They cover her monthly Adequan, Librella, and Cytopoint shots. All claims are processed super fast, often in 24-48 hours! Just last week, they covered her ultrasounds and comprehensive bloodwork, part of her twice yearly cancer follow-ups. They covered chemotherapy and immunotherapy for my dog who had lymphoma. Excellent coverage & customer service!!
Insurer: Healthy Paws
By: Patricia Blair