Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Everyone was kind and respectful
Everyone was kind and respectful
Insurer: Healthy Paws
By: Jack Fesinstine
The agent who took my call really…
The agent who took my call really understood what I was wanting to do.
Insurer: Nationwide
By: customer
I recently had the pleasure of dealing…
I recently had the pleasure of dealing with Prudent Pet Insurance, and I can't say enough good things about my experience. The customer service was outstanding! The representative took the time to explain everything in detail, ensuring I understood my options for insuring my three cats. They were incredibly helpful and friendly, making the process smooth and stress-free. I truly appreciate their guidance in helping me choose the right insurance for my furry family members. Highly recommend Prudent Pet Insurance for anyone looking for excellent service and support!
Insurer: Prudent Pet
By: BRYAN
I recently had the pleasure of dealing…
I recently had the pleasure of dealing with Prudent Pet Insurance, and I can't say enough good things about my experience. The customer service was outstanding! The representative took the time to explain everything in detail, ensuring I understood my options for insuring my three cats. They were incredibly helpful and friendly, making the process smooth and stress-free. I truly appreciate their guidance in helping me choose the right insurance for my furry family members. Highly recommend Prudent Pet Insurance for anyone looking for excellent service and support!
Insurer: Prudent Pet
By: BRYAN
We didn’t find much use for this plan…
We didn’t find much use for this plan so we decided to cancel. My wife went to cancel and thought she did but we still got charged. She called back and they said they need the main policy holder to cancel. But they didn’t tell my wife that when she initially called. They won’t refund us the months that we wanted to cancel and thought we did. Disappointed in the customer service.
Insurer: Fetch
By: Matt Williams
Sonnet - One Very Crooked Company
Very crooked company. They will cancel your insurance and not advise you. Be warned this is the top scam insurance company for Canada. Read the reviews for yourself. Buyer Beware - SCAM RATES AND WILL NOT GIVE PROPER COVERAGE.
Insurer: Sonnet
By: Sonnet Insurance-a-joke
The app doesn’t work correctly
The app doesn’t work correctly. It doesn’t allow you to type a question or answer a question that the bot asks. The premium is so high that the amounts reimbursed makes it not worth having. It is the biggest regret I’ve ever had with an insurance policy.
Insurer: Fetch
By: Brendan Ortenzi
Easy to sign up, detail summary before commit could be better
Was easy to sign up online and straightforward. It would be nice if there was a better detail of the insurance sign up summary before committing. The sign up left me second guessing myself and having to restart the quote and sign up. Very little to no human to human communication which to some may be good and not great for others
Insurer: Sonnet
By: Jay
Customer Service Rep was of great help…
Customer Service Rep was of great help getting the account established and apply all the discounts available for us.
Insurer: Embrace
By: Everett Nelson