Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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There for my fur baby
It is comforting to know that Pumpkin is there for me so that I can be there for my fur baby. They are very helpful and quick to respond taking the stress out of getting the care needed for our family member. Thank you Pumpkin!
Insurer: Pumpkin
By: Rachael
Helpful staff
The person I spoke to on the phone was very helpful and knowledgeable.
Insurer: Nationwide
By: Michelle Hearn
very informative information and…
very informative information and helpful. answered all questions
Insurer: MetLife
By: deseree smith
Very easy to fill out
Very easy to fill out. Did call for some clarification on pe-existing conditions and Shay was very helpful in advising me to get preventative coverage since Coco is 14 years old.
Insurer: MetLife
By: Reba Evett
Support with my pups policy
I really enjoyed working with Amanda B. She was very helpful, kind, and knowledgeable!
Insurer: Nationwide
By: Tara W
Pets Best is the WORST!!!
They used to complete claims in a week, now it takes several weeks! Their website/app were down for weeks & you couldnt even submit claims! WEEKS!!! It was ridiculous! I DO NOT recommend Pets Best, but now I cant leave because of "pre-existing conditions" clause.
Insurer: Pets Best
By: Kathy
Brutal premium hike after one year!
We purchased pet Insurance with Spot last year shortly after adopting a cat. The rate was good $182 and claims were promptly paid. After one year in which we had claims that approximately matched our premium they have boosted our premium to $500!!! Not sure why this drastic increase in price came about and i couldn’t understand the woman who took my call at the call center due to her heavy accent. I’m extremely disappointed in Spot Insurance do to our > 150% rate increase…
Gratitude for MetLife Pet Insurance
Gratitude for MetLife Pet Insurance My Experience with MetLife Pet Insurance Efficient and Quick Claims Processing I am very grateful to MetLife for their support in covering my pet's veterinary expenses. The process of filing and handling claims was incredibly straightforward and fast, making the entire experience stress-free. I sincerely appreciate how easy it was to get the help I needed for my pet.
Insurer: MetLife
By: Angelika F.
Reliable and Dependable
Healthy Paws allows me to take care of my fur babies with confidence. The claim process is simple and fast. I’ve had Healthy Paws with all my dogs and I would recommend and have to everyone.
Insurer: Healthy Paws
By: Monica R
Not Just Customer Service…but Genuine Kindness
I had several concerns today with my policy. I was so fortunate to have probably one of the kindest Customer Service Representatives that I have ever spoken with …Gerrone. He was very helpful, supportive, informative, and very kind and compassionate…while being professional. He was able to address all of my concerns and questions…giving me a feeling of relief and satisfaction in my insurance coverage for my little one. I hope this review reaches the proper person to show some type of recognition for Gerrone’s representation of Fetch…but also for the genuinely kindness he shown me today. Fetch …you have Gerrone to thank for my continuing my policy today. Thank you Gerrone… And May your kindness return to you 100 fold. Debra Kilgore Piper’s Mom December 9, 2025
Insurer: Fetch
By: Debbie Kilgore