Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Thankful for SPOT's communication, professionalism, and fast resolution of my claims!
Although it seemed like I spent a long time submitting my first two claims, it was worth the time and effort! One phone call and all my questions were answered, great customer service! Within two days, the claims were in the "Processing Phase". In one week, my claims were completed, and the money was transferred via an ACH transaction into my bank account! Thankful for SPOT's communication, professionalism, and fast resolution of my claims!
Insurer: Spot
By: New Samuel's Customer!
Amanda was very helpful
Amanda was very helpful, kind and personable. She was an absolute gem to talk to and to help figure out my policy switch information. I really appreciated all her help and her kind words.
Insurer: Fetch
By: Teagan Martel
Support during a time of need
Our beloved cat Tai suffers from worsening symptoms due to his chronic kidney disease developed at a young age. There have been numerous urgent care visits, frequent hospital checkups, and a constantly growing list of medications that together pose a great deal of financial burden. Healthy Paws has been instrumental to making this journey sustainable. We are extremely grateful for the help and would recommend any pet owners to Healthy Paws.
Insurer: Healthy Paws
By: Kevin Chen
Very knowledgeable
Very knowledgeable. Answered all my questions. For being new to this put my mind at ease
Insurer: Fetch
By: Tim
I like doing things online and seeing…
I like doing things online and seeing things written out. Chat function also helpful. I liked that it saved my information between sessions.
Insurer: MetLife
By: Crystal C Sims
Claim Processing Was Timely
Processing time for my claim was good. I had to print a claim form, fill it out and send a copy by email. The online portal didn’t work for me for submitting my claim. I’m not sure why they wouldn’t pay for sales tax or medical disposal fees, but those were minimal, so overall, I gave them a four star review.
Insurer: Spot
By: Renee Hubbard
Josh was a pleasure to speak with.
Josh knew exactly how to handle adding Luna to my policy with Ha-na. It was a pleasure speaking with him. You have a great asset with Josh.
Insurer: Fetch
By: Scott Welch
BEWARE OF THE FINE PRINT This pet…
BEWARE OF THE FINE PRINT This pet insurance company catches you with their fine print and loop holes and refuses to cover claims. Newly adopted 4 year old. Took him for a well visit during the 15 day waiting period (because no one at Fetch told me to WAIT FOR ANYTHING for the 15 day "waiting period" was complete. Dog was anxious in the new home so the MD prescribed anti anxiety meds to see if that would help with his adjustment- even though in the 4 years of medical records there was no sign of anxiety. Fetch is denying all claims for anxiety stating that because it was treated in the 15 day waiting period it is not covered. Clearly all they care about is saving money- NOT about the welfare of the dog. Spoke to customer service sup who sent me to a claims sup who agreed that there are many frustrated clients because of this but when I asked if she could do anything for me, like WAIVE that 15 day period she basically said "too bad" we need to stick to our policy
Insurer: Fetch
By: Unhappy customer
Easy To Get Answers and Help!
It's so easy to speak with someone, and everyone I have talked to is so knowledgeable and able to give me accurate info while also not making me jump through a million hoops.
Insurer: Prudent Pet
By: jessiejeogmail.com