Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Claims processed in a timely manner
Claims processed in a timely manner, everything clearly explained. App is convenient and easy to use. Customer service reps knowledgeable, helpful and professional.
Insurer: MetLife
By: MARC
Great customer service.
Great customer service. Excellent explanation of benefits. Took necessary time to be thorough and clear about all options and details.
Insurer: Nationwide
By: Chris
Why we love Healthy Paws
We have had our Healthy Paws insurance for our dog, Jax, since he was a puppy and it always gave us a feeling of security knowing we had excellent coverage in case anything ever happened to the most important part of our lives. Almost ten years later we found ourselves facing Jax needing to have two hip surgeries over a short time span. He had excellent care and his surgeries were covered at 90% by Healthy Paws (based on the coverage plan we have). He is now going to have excellent rehabilitation to ensure he heals well and builds the muscles he needs to live a healthier and pain free life and Healthy Paws covered that as well. We were reimbursed quickly following our submission and it gave us such peace of mind. I would recommend Healthy Paws to every pet parent and will always have coverage for all my pets. Submitting claims is incredibly easy using the app and customer service is very responsive to questions.
Insurer: Healthy Paws
By: Stephanie Maldonado
Agent very knowledgeable and patient.
Agent very knowledgeable and patient.
Insurer: Nationwide
By: customer
Good experience with 1st claim
Embrace was pretty good communicating the status to me and quick to reimburse once approved. I thought the filing process was very easy as well.
Insurer: Embrace
By: Kristen Moody
Starting a new policy
We called to ask questions about the coverages on the policies for our dogs and Rebecca was very helpful and answered all our questions and even helped set up our payment date.
Insurer: Prudent Pet
By: Hcorreragmail.com
Not good policy (scammers)
My policy started on November 21. They told me my pet wasnt covered since that day in other words. I submitted a claim and that is what they told me. I know about law, etc. If a policy is paid it should start immediately after pay for it. There isnt waiting periods, etc. That is a lie. That is so wrong. Update: Read the answer they gave to me. Doesn’t make sense. If a insurance said that start on xy day then should cover that date. For that are the insurance. Insurance start the day u pay. As I said I know about laws and know how insurance works. I paid way before the November 21 but insurance started the 21. The period of 14 days doesnt make any difference. If I got Attended on the 21 and the insurance said 21 it should be COVERED. Wanna fight it in court? I have evidence it said started on the 21.
Insurer: ASPCA
By: Luis Santiago
Customer service is terrible
Their claim processing is fine but their customer service is terrible. Twice I have reached out to them inquiring about very specific coverages on my policy and all we received were boiler plate answers to refer to our policy coverage paperwork. Duh! That’s why I reached out to them to explain what is covered and what isn’t. I’m not a lawyer and only asked for specifics before procedures were to be done. They answered both times to have the procedures done and then submit a claim to see if they provide coverage. Not professional is any way.
Insurer: Figo
By: Bruce smith
There is nobody that answers their…
There is nobody that answers their phone. No online access. An absolute nightmare and I am sorry to have signed up with them and after less than a year I am leaving. There are many other choices for a pet insurance. I recommend that you find any other than this one.
Insurer: Pets Best
By: Harrison Ed
Spoke to an associate!
Spoke to an associate, they were very friendly and helpful. Easy to make claims through their site. They are going to take good care of my kitty when necessary. 😁
Insurer: Prudent Pet
By: Anita Maillet