Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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So Glad I Switched
I have had both of my dogs insured since they were puppies and Nationwide is the third insurance I have had. I switched after seeing information on it at my vet's office and then comparing my current plan to their quote. Every contact I have had with them has been fantastic. Their coverage is superior to anyone else out there for a comparable price and they pay claims very quickly. Only thing missing is submitting a claim online through the website but you can email it which is good. I highly recommend Nationwide!
Insurer: Nationwide
By: Ariana
Wish my own insurance was this good!
When we got our kitten I hesitated about getting pet insurance. Our vet recommended Nationwide and I'm thrilled that we listened to her. Getting Nationwide pet insurance has already paid us back and I feel more comfortable having it. What astonished me is how efficient you are and how quickly you both acknowledge when a claim is submitted and how quickly you issue the reimbursement. I wish I were a cat so I could be on your plan. By comparison my family health care plan stinks. Nationwide could teach a thing or two to the human health insurance world.
Insurer: Nationwide
By: Malka
Fast and easy! Great customer care!
Our dog had a significant health threat this year. PetsPlusUs have been wonderful from the initial diagnosis to all the follow up care. They process the claims fast and we're reimbursed in no time.
Insurer: Pets Plus Us
By: Janet
Longevity
Excellent service. Thanks for asking about our pets health
Insurer: Nationwide
By: Sam
Always extremely helpful with any questions I may have with my pet's insurance.
Always extremely helpful with any questions I may have with my pet's insurance.
Insurer: Trupanion
By: Larry
Representatives are very friendly!
Representatives are very friendly!
Insurer: Trupanion
By: Katie
I have always enjoyed very polite cust.
I have always enjoyed very polite cust. svc. when calling, which is very much appreciated. Keep up the great work!
Insurer: Trupanion
By: Harris
I recommend Trupanion to every single person I meet.
I recommend Trupanion to every single person I meet.
Insurer: Trupanion Canada
By: Heather
I called to ask about claiming the cost of Rx food.
I called to ask about claiming the cost of Rx food. I was told that I could claim 40% of what I purchased during a 2 month time frame. Come on.... seriously?? A 2 month time frame? Why don't you just calculate out a reasonable $ amount and have that be it. What am I suppose to do with the answer I was given? Go out and buy as much food as I can within a 2 month time frame? Write better policies, or train your phone reps better. My rep was great. Very nice, so I don't fault her. I love your company. Just think you can do better on some things.
Insurer: Trupanion Canada
By: Janet
My experience with Trupanion has been very positive and helpful in the health and care of our dog Lucy.
My experience with Trupanion has been very positive and helpful in the health and care of our dog , Lucy.
Insurer: Trupanion Canada
By: Joan