Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,968 total
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Excellent and Quick Reimbursement
Always quick processing times for claims and user friendly forms. I am a longtime customer for a reason. Thank you!
Insurer: Nationwide
By: FM
Best Decision EVER made!
Purchasing Nationwide insurance for my cat was the BEST DECISION EVER! We adopted Frankie from NAWS and while he had a few pre-existing conditions that i knew wouldn't be covered right away i did not expect him to develop a serious case of FLUTD, urinary infections, crystals etc. Poor thing had to be hospitalized and is on a special diet now which seems to be working. Approximately $2000 later i was thrilled to find out it was a covered expense! The whole process went so smoothly and payment was timely. Most people I tell this story to can't believe how well it went! Thanks Nationwide!
Insurer: Nationwide
By: Melanie
Claims process is great!
I have been using Nationwide for my dog's insurance for around 5 months now. The claims process has always been extremely smooth. Nationwide has communicated with me every step of the way and it allows me the peace of mind of knowing that the funds will be sent to me in a timely manner. So much weight has been lifted off of my shoulders due to the financial burdens of pet care not being such an issue anymore. The monthly payment for my dog's health insurance is 100% worth it!
Insurer: Nationwide
By: Ashley
claim processing
Very please. Quick efficient claim processing
Insurer: Nationwide
By: Kathleen
Healthy Paws is Great
Our puppy developed severe pneumonia and bronchitis from a cold that was going around his camp. It was a very stressful time as he had to be hospitalized. Having Healthy Paws insurance, we didn't have to worry about making sure he had the necessary medical care and they covered everything! The claims were processed in about two weeks and filing a claim could not be easier. Uploading photos on the app of the invoice took no time at all. They even checked in to see how he was feeling!
Insurer: Healthy Paws
By: Lauren
Nationwide is on my side!
Nationwide paid our cat's 2 surgery claims with an online claims payment within 2 weeks of the procedure. Cant say enough about the process, so professionally done. I have told all my friends who are pet owners and they are getting Nationwide on their side too!
Insurer: Nationwide
By: Mark
Awesome
Nationwide had S been a great partner with us in keeping Luca healthy and happy.
Insurer: Nationwide
By: Cheryl
World-class Service
Nationwide handles claims fairly and efficiently. They don't hide information, obfuscate, or try to scam you. Nationwide isn't just a great solution for pet insurance, it is one of the best customer service providers that I've ever experienced.
Insurer: Nationwide
By: Adam
Easy claim process and response time to settle
Filing a claim though the phone app couldn't be any easier. The response time was excellent and I received a personal call the day after the claim was settled to ask about Dexter's condition. I am very happy with the quality of service and will continue using this insurance.
Insurer: ASPCA
By: Amul
Very satisfied
Been very satisfied with Nationwide
Insurer: Nationwide
By: cynthia