Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Constantly amazed at how quickly and painlessly claims are handled.
Nationwide was offered through my husband's employer, but I did research of other providers before we signed up. Highest ratings, good rates and everything has been handled quickly and seamlessly. Really appreciate the service!
Insurer: Nationwide
By: Jude
Embrace Ins has been great on meeting all of Codys health issues since day one.
Great Pet Insurance co. Have been with Embrace over 9 years with no problems.
Insurer: Embrace
By: Don
Great insurance for pets, turnover of a claim is excellent
We have had this insurance on all 3 of our dogs, sadly 2 have passed on, but the response time for claims is excellent. You can go on line into your account and find all the information on your pet and the status of your claim. Keep up the good work. We have even referred others to this insurance company and the feedback we get is they are just as happy as we are..
Insurer: Nationwide
By: Marlene
Trupanion is truly the best.
Trupanion is truly the best. Your fast and courteous service is always appreciated.
Insurer: Trupanion
By: Rosemarie
Thank you for the service you provide for our dog.
Thank you for the service you provide for our dog.
Insurer: Trupanion Canada
By: Charlene
Mckinna was very friendly and helpful explaining the claim I was calling about.
Mckinna was very friendly and helpful explaining the claim I was calling about. I appreciated her helping me with this matter. Thank you Trupanion for paying our claims in a timely matter. I have recommended Trupanion to friends and family.
Insurer: Trupanion
By: Bonnie
Chris help provide a huge amount of support and relief by providing relevant information with regards to emergency surgery and critical care for my pup.
Chris help provide a huge amount of support and relief by providing relevant information with regards to emergency surgery and critical care for my pup. I did not know what I needed to do to get the funds needed for same day critical care surgery but Chris did. Thanks to him and Trupanion my dog Julius Maximus is alive and home today! Thank you so much for everything!
Insurer: Trupanion
By: Chelsea
Excellent “bedside manners.
Excellent “bedside manners.”
Insurer: Trupanion
By: Dina
I had to explain why I was overpaid in severay ways beforenshe would pay attention and actually look at the receipts.
I had to explain why I was overpaid in severay ways beforenshe would pay attention and actually look at the receipts. This was frustrating. This has hapoened before. I am worried about recommending you anymore due to the news program saying you denied coverage to a dog even tho the specialist and primary vet wrote to you confirming it was NOT a preexisting condition. You seem to be becoming like SiliconValley companies (I worked for chairmen/CEO’s of several) which are selfish, bottom line companies.
Insurer: Trupanion
By: Jeanny