Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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It was easiest experience ever
The quickest and easiest experience ever, it was so easy to upload my claim and got reimbursed quickly!
Insurer: Pets Best
By: Ashley
The best insurance I could have chosen for my furry baby.
I file my first claim within 2 weeks of signing up my puppy to this insurance. Filing the claim was very easy and I received 90% of what I paid within 2 days. I feel at ease knowing that my baby is covered.
Insurer: Pets Best
By: Francisca
Tremendous insurance
Embrace was so helpful in paying my vet bills and within two or three days after submitting the information. I definitely recommend them
Insurer: Embrace
By: Bobbie
No worries about caring for my dog's health
We have had Embrace pet insurance since our dog was 1 year old(she is now 6). Every claim has been handled quickly and we have been reimbursed in a timely fashion. Our dog has had ACL surgery, skin issues, digestive problems, and allergies. I never had to worry about the expense of treating her. For us, Embrace insurance has been well worth it.
Insurer: Embrace
By: richard
Embrace Is the Best Insurance we could possibly have!!!!!!
I have no other words to describe Embrace Pet Insurance and their team other than AWESOME! The best experience I have EVER had with a insurance company
Insurer: Embrace
By: Andy
They didn't just COVER, they CARED!
Our beloved Simba developed a blocked ureter and was hospitalized while we were in another state for my Mom's funeral. He was hospitalized there two nights and we had to bring him right off the plane to the hospital at home for another night. Thank God he recovered completely (and Thank God his own vet gave him a 14-day injection of the antibiotic after my husband and I spent three days going thru motions that would have been more appropriate for an episode of I Love Lucy...but never got one pill down him. Because of the timing of Mom's funeral shortly followed by holidays and then some serious medical issues for one of us humans I was VERY slow in getting the claim filed. And the claim was more complicated because of him having three different providers. But an angel at Embrace walked me thru everything -- and even followed up with a phone call the following Monday to make sure all was well. EVERYONE I spoke with was so kind and so helpful. Once filed our claim was paid within a week or so after processing and the processing took only 2-3 days. I was VERY impressed and very pleased.
Insurer: Embrace
By: Ellen
I could not have had better support after my dog was diagnosed with cancer
In June, 2016, my dog was diagnosed with cancer. I was devastated. He had the best possible care and received chemotherapy. His cancer regressed and he was in remission for 16 months as a result of his care. It was time that I cherished. Unfortunately, I lost my boy in October, 2017. Having Trupanion allowed me to make decisions for his care without worrying about the costs. Each interaction with the team members at Trupanion was fantastic. They are compassionate and wanted to help every step of the way. I currently have two other dogs who are both covered by Trupanion. I would not hesitate to recommend them to family and friends.
Insurer: Trupanion
By: Brian
Great communications and follow ups.
Great communications and follow ups. Very easy to speak with Trupanion personnel. Vets office spoke highly of Trupanion.
Insurer: Trupanion
By: Janice
I expected to have my claim refused.
I expected to have my claim refused. I was pleasantly surprised to find that after my deductible was met, the remainder was paid promptly and with no hassle. In addition, everybody that I had contact with, were friendly and helpful.
Insurer: Trupanion
By: Susan
It has been taking longer to get my money back due to information changed in the system.
It has been taking longer to get my money back due to information changed in the system. That is because the vet= So. Seattle Vet. Hospital wouldn't take direct pay. I HAD been getting the funds deposited directly to my checking account before that. So, I don't understand WHY a check was sent to the vet prolonging me getting my funds back. Thank you I really like Trupanion in every other aspect!
Insurer: Trupanion
By: Cherie