Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Fabulous turnaround time for claim.
Could not have asked for better service!
Insurer: Embrace
By: D
Thank You
My Nationwide policy has protected my financial well-being as much as it has protected my active pooch. She recently was attacked and bitten by another dog, requiring an overnight hospital stay, X-rays, and stitches. I am so grateful for the coverage that helps me rest easy when I need to provide my beloved dog unexpected emergency care. Nationwide reimbursed a significant chunk of the cost quickly and with ease. I think this is how an insurance company ought to work.
Insurer: Nationwide
By: Debra
Good company.
Nationwide is a good company. Your reimbursement is excellent once you reach your deductible. They make it simple to submit a claim.They only negative is that it can sometimes take awhile to receive your reimbursement
Insurer: Nationwide
By: Regina
Best investment ever!
I have been highly satisfied with my pet policy from Nationwide. They make filing a claim simple and the turn around time is super quick. This is definitely the best investment I’ve ever made.
Insurer: Nationwide
By: Jodie
Great Customer Service!
We've had Healthy Paws Pet Insurance ever since we rescued our fur child 3 years ago and we are so happy with the level of service we receive from Healthy Paws. Although you never want to submit a claim because it means something bad has happened to your pup, the claims process is easy and Healthy Paws always makes it a point to check in on your dog after the fact. Highly recommend!
Insurer: Healthy Paws
By: Sue
Best decision I have ever made as a pet owner
We have never purchased pet insurance for previous dogs but, we did for Ellis and it was the best decision. Routine vet visits, health visits, things a puppy needs are expensive and it is nice to have coverage that reimburses some of those costs. The ability to file a claim using the VitusVet app make it simple to upload invoices and Nationwide process the claims very quickly. Love the direct transfer to bank account feature.
Insurer: Nationwide
By: Scott
Nationwide is the very best
We have had your pet insurance for almost 2 years now and have been very pleased with the service we have gotten. They are very prompt response and have saved us a lot of out of pocket costs we would recommend them to all
Insurer: Nationwide
By: Dwight
Amazingly easy complete coverage.
I have had my puppy for 9 months now and so far Nationwide Whole Pet with Wellness plan has been amazing. I love that it covers preventative medicine, so smart. Submitting claims is very easy and fast.
Insurer: Nationwide
By: Amy
Best decision we ever made!
I have no complaints regarding Embrace. We have, unfortunately had multiple claims over the last ten years and Embrace customer service has been fast, efficient and hassle free. I highly recommend this pet insurance for your fur baby!
Insurer: Embrace
By: Patricia