Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Nationwide is awesome
My lab puppy is a challenge and is extremely active. He finds himself getting hurt and into everything . He has had to wear the cone of shame more times than we can count. Nationwide has been there for us everytime! I can’t say enough god things about them. We have had two other labs that were insured by other carriers and I wish we had known about Natonwide for them.
Insurer: Nationwide
By: Rita
#LifeSaver
Nationwide Pet Insurance was a lifesaver for our family member, a Jack Russell Terrier named Izzy. Izzy was diagnosed with a severe heart murmur (Patent Ductus Arteriosus - PDA). We were referred to the University of Minnesota Veterinarian Medical Center and she had to have surgery to correct the murmur or she wouldn't make it to her 1st birthday. Izzy is now 1 and Nationwide along with U of Minnesota Vet Center saved her life. Thanks for making my son and daughter's first puppy a permanent family member. Steve Heydt
Insurer: Nationwide
By: Steve
Three and a half months later I'm still waiting for a response
When I uploaded my documents figo informed me that due to "growing pains" and a pending transition in the process, my claim may take much longer than usual to process- up to six weeks. Almost three months later I still hadn't gotten a response. They had, however, doubled my monthly premium with no advance notice. I called and was told that a customer service manager would call me first thing the next morning as she was out for the day. Two weeks later, I still can't get a hold of her and I'm starting to think she doesn't exist.
Insurer: Figo
By: Amy
we have no complaints so far
We are happy with our decision to go with Pets Best. I asked my friends, googled pet insurance & even looked st another insurance through our vet. We made the right decision signing up our boy with pets best. We have no complaints so far. The claims are easy to file, they pay promptly & fairly, so far!
Insurer: Pets Best
By: gail
Everyone was helpful and the process went smooth.
Everyone was helpful and the process went smooth.
Insurer: Trupanion
By: Debi
As always the people are wonderful!
As always, the people are wonderful! Thanks!
Insurer: Trupanion
By: Shari
Matt himself was very kind and courteous.
Matt himself was very kind and courteous. But as of right now I have not received an answer to my question. Waiting for it to be resolved.
Insurer: Trupanion
By: Phyllis
Super helpful and friendly.
Super helpful and friendly. She’s an asset to Trupanion
Insurer: Trupanion
By: Mana