Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
Other Categories
So glad I moved from H****hy P**s to Nationwide
I don't think this is the first time I've left a review. With Nationwide Pet Insurance I have an idea of what my out-of-pocket cost are. With my previous insurance company, I was never sure what was not included in the plan, and when I call and ask I don't get a straight answer. With Nationwide, the plan is simple to understand. I've gone as far as letting people, at the vet's office's waiting room about Nationwide..
Insurer: Nationwide
By: Rodrigo
Lifesaver
So when we got our dog we knew we better get insurance because of how active we wanted to be with him, and I'm so glad we did! One night that we were out of town and he was with friends he was chewing on his kennel and broke a canine tooth. We didn't want to have the tooth extracted so we looked into root canal with a cap. If we didn't have insurance we would not have been able to afford it. So we got the surgery and had to borrow the money until it went through claims, which took a Lil while because of the cost I'm sure. But then we got the 90% reimbursement! They were so easy to work with and I'm so happy they cover more than just accidental! Thank you nationwide!
Insurer: Nationwide
By: Danielle
I'm happy and so is Ozzie and Oscar
Both of my dogs have been covered by Nationwide for several years. Nationwide has always paid the claims quickly. Most of the time the claims are for routine/preventative care. However, one day I came home from work and found Ozzie acting very strange. He was twisting and stretching out his body. I thought he may have some sort of blockage in his belly. I rushed him to the emergency room...it was a muscle strain in his back. No blockage. That's the first time I have had to use an ER. I was happy to have the insurance. The situation could have been worse.
Insurer: Nationwide
By: Marrianne
prompt
My pup is 6 years old and I have had pet insurance with Nationwide since I got her at 8 weeks old! There is always a high level of professionalism and promptness when dealing with Nationwide. I highly recommend you all to my friends.
Insurer: Nationwide
By: Katherine
Very Pleasantly Surprised With How Easy & Pain Free Figo's Claims Process Is
I had been pondering health insurance for my two dogs, Frank & Pogo, for some time and spent literally MONTHS researching policies and checking reviews and comparing coverages. I decided on Figo and crossed my fingers that it could be as easy as the ads implied. To date, I have had to submit two claims for Frank (thankfully, none for his brother to date) and both times, the process has been simple and straight forward. The first claim, January of this year, was right around the time Figo experienced some growth and the claims process was moving a little slower than normal BUT Figo kept me updated from the time I submitted the claim until it was closed and communicated that they were in the process of expanding to lessen the time it took for claims to be reviewed. The truth of that was borne out on my next claim which I just submitted on 04/28/18...I actually got my payment for that claim TODAY. That was super fast & hassle free. Figo has excellent coverage options, including a 100% reimbursement plan which I opted for. The rates are reasonable, the app & website are FANTASTIC. I particularly liked that Figo does NOT offer a "wellness package" as I wasn't interested in coverage for routine visits but more for out of the ordinary expenses for my guys. This has turned out to be the perfect policy and perfect insurer for us. I have recommended Figo to everyone I know with pets and I wrote my vet an email last night and asked her to share my experience with other clients who were looking for insurance for their own pets (her office is a big proponent of pet insurance and have lots of info available on lots of plans but I thought some real life experience with Figo would be helpful to other pet parents.)
Insurer: Figo
By: Jen
Helpful and straight forward so far.
They respond very quickly and are helpful.
Insurer: Nationwide
By: Christiana
My experience tod date has been very good.
So far my experience has been very good. All claims approved. Only comment is response time a little long
Insurer: Nationwide
By: Debora
Take the $$ Out of the Decision!
Healthy Paws is the best! It is extremely easy to submit claims; my vet sends me a PDF file with my invoice via e-mail, and I just upload this on the Health Paws website. In addition, Healthy Paws processes my claims in an extremely timely manner, with everything resolved in less than two weeks. Any coverage benefits are deposited directly to my checking account. The whole process couldn't be easier! All this for an extremely reasonable cost. What this means is that when considering care that my pet needs, cost is not really an issue. Makes decisions MUCH easier! Add in great customer service and I am VERY happy that I chose Healthy Paws.
Insurer: Healthy Paws
By: Howard
Embrace Pet Insurance, when compared to other insurers, rates 5 stars!
Having had other policies with different insurers in the past, I experienced a host of issues when it came to reimbursement. After they nit picked out all the things they were not going to pay for in a claim, you were left with very little (if any at all) reimbursement. One of the biggest differences between all pet insurance carriers compared is that Embrace covers your vet's office visit. Have not found another who covers this expense and it is often the primary expense of your visit. Additionally they reimburse based upon your actual cost, not on a predetermined schedule. Claims are processed expediently and all EOB information is available through your log in. In my opinion, Embrace is, hands down, the best pet insurer on the market today. You even get to choose your level of coverage and deductible!
Insurer: Embrace
By: Kristie
From personal experience I highly recommend ASPCA to pet owners
Since April 2013 we have had our 3 dogs on the level 2 plan with ASPCA. Recently 2 of our dogs had extensive medical care resulting in hefty vet bills. Thanks goodness for ASPCA!! Their response and payments on these claims were hassle free and prompt. I highly recommend ASPCA to pet owners!
Insurer: ASPCA
By: LYNDA