Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best company EVER!
My 4 year old Siberian Husky decided to eat a chew toy last week.. 3 visits to the vet and several X-rays later, it was determined that he needed surgery! The entire incident ending up totaling nearly $7,000! My dog had surgery last week and I have already received my reimbursement(s) from HealthyPaws via direct deposit! Beyond impressive! I had to make several claims due to visiting different vets over a series of days, but the process was beyond simple. I had to upload photos of the invoices that showed what he was treated for and the amount paid, and within days of each claim I received a break down of the reimbursement amount. I also contacted their customer service department via phone at the beginning of the process and I was met with patience, a friendly attitude and a genuine care for my pet. Not to mention, a follow up email checking on my dog (and me)! I cannot say enough about this company. Premiums are low, great customer service, and peace of mind for you and your pet(s)! 5+ stars!!!! -Kate and Reggie T.
Insurer: Healthy Paws
By: Kate
That sucks! Majorly dissappointed!
I have had VIP/Nationwide Pet Insurance since I purchased my 2 English Bulldogs. My main reason for the insurance is their breed can have health issues. The other MAIN reason was my intention to breed my female once or twice, depending how she did with the pregnancy and delivery. So, when inquiring about the insurance coverage I was VERY specific regarding breeding, coverage etc.... I asked the question 10 different ways and went into detail as to specifics, for example...."what if ....happens", "What if that happens...?". Each and every time I was told absolutely covered, yes, that is covered on and on.... Well, I was at the vet to confirm a pregnancy and there were x-rays performed and when I submitted the bill I was informed that ANYTHING pertaining to pregnancy etc...was NOT COVERED. So, my question is, did that employee at the interview portion get a commission because I signed up 2 dogs and she outright lied to me? That is the only explanation I can come up with. I am majorly disappointed. I will not use Nationwide again. I will go to another pet insurance if the opportunity presents itself. Since the dogs are now 3 yrs old I am sure there would be issues if I switched.
Insurer: Nationwide
By: Pat
Nationwide gives us so much peace of mind in owning a dog.
Nationwide is always there to assist me and advise me regarding the best care for my beloved German Shepherd. I have much less stress when any unexpected medical issues arise. Knowing Nationwide is there to help me ensure that my sweet girl has the healthiest life possible means the world to me. I am SO thankful I found Nationwide. I recommend them to everyone I meet.
Insurer: Nationwide
By: Debra
Extra Consideration
Thank you so much for doing the extra review of Tigger's claim for dental work. We bought the policy for him when my mother-in-law got him but she was ill and didn't follow her vet's instructions to get his teeth cleaned. We weren't aware of this and since she has passed he is living with us so we took him to get his teeth cleaned. He had to have extensive work done and you had originally only covered a very small portion since his early vet had suggested the cleaning and it hadn't been done. After speaking with your representative and explaining the situation you reviewed the claim again and paid most of the cost. We are very grateful for this care and really appreciate your consideration. We have a policy with you for our other Yorkie and will always have policies with your company. Thank you, thank you, thank you.
Insurer: Nationwide
By: Kate
Fast and thorough
Pets Best is so great. We have been with them for years and so glad we are. They are fast and thorough with claims. I have recommended many people to use Pets Best and as far as I know all are equally as happy as we are.
Insurer: Pets Best
By: Tricia
Can't get any easier
Seriously, this is the most simple process ever. You go to the vet - pay your bill. The vet submits the form, or you could - Embrace acknowledges receipt so you know they do have it, and it gets processed right away (most of mine are within two weeks). I also have the reimbursements deposited right into my checking account. I LOVE EMBRACE!!!
Insurer: Embrace
By: Maureen
Embrace is Part of the Team that Saved our Cat
We are a three cat household and so early on we decided we needed to obtain insurance for our four-legged family members. We had always been pleased with the service and quick payment of wellness claims. Then in November 2013, our sweet cat Stefani was diagnosed with kidney lymphoma. It was a scary time for us after we discovered the "lump". When we were provided with a treatment protocol and the cost, it was bit overwhelming; however, we soon discovered that because of our insurance, the cost of treatment was no longer a big concern for us and we could focus on Stefani's treatment. Stefani has been cancer free and it's been a year since her final chemo treatment. She continues to be seen by her oncologist and Embrace continues to cover her post-cancer treatments. Thank you to Embrace for being part of the team that saved her life!
Insurer: Embrace
By: Scott
Excellent customer service and east/fast to submit claims...
I’m very impressed and pleased with Embrace’s customer service. The claim process is simple and quick. I’ve never experienced any problems and have been a customer for years. I’m grateful for pet insurance and Embrace taking care of my baby.
Insurer: Embrace
By: Vicky
Great Company!!
Trupanion is proffessional, and compassionate company!! A must have for your pets!
Insurer: Trupanion
By: Stacy
Good insurance
Love the insurance. The website (s) should be combined to just 1. Submit the claim, view the claim and receive the claim all together. Also the amount of time it takes from submission until you receive your check is too long. I feel it should be quicker.
Insurer: Nationwide
By: Charlotte