Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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I love this insurance company!
The people in this company are incredibly kind, helpful and professional. Couldn’t be happier with their service.
Insurer: ASPCA
By: Cheryl
Compassionate and Effective Care
I’ve been using ASPCA health insurance coverage for my animals for a long time and they always prove to be a great choice. Easy to apply. Affordable coverage. Easy to submit claims. Timely paybacks. Great coverage and options for coverage. And to put a cherry on top, their customer service follow up is personal and caring. I highly recommend ASPCA for your pet’s healthy future.
Insurer: ASPCA
By: Stephanie
Great, at first.
I chose PetsBest when we first adopted our rescue. Still in need of puppy care. I selected the premium that stated coverage up to a certain point in regular annual care. At first it was great covered certain things, etc. Now that our second year has rolled around, it has covered anything. I'm pretty disappointed. As I understood it would renew certain coverage every year. I would discontinue the coverage, but if any emergency were to happen... well, I've read they are very helpful in that area.
Insurer: Pets Best
By: Nicole
AMAZING PET INSURANCE COMPANY!
I am so impressed with Healthy Paws that I am just going to post my original email as my review! "Hi Healthy Paws, I am so very, very impressed with your wonderful service - from the start of Bilbo getting sick to quickly settling the claim so I could pay off my credit card immediately. Your caring, thoughtful representatives helped me feel reassured as Bilbo was going through the surgery that the treatment should be covered or at least the claim would be addressed expeditiously. Bilbo is doing much better - he just had his stitches taken out of his tummy yesterday so he can get back into the streams and lakes like the real hiking dog he loves to be. He's delighted that the pillow-of-shame has finally come off!! Thank you again for your caring concern and great service! Sue and Bilbo : ) "
Insurer: Healthy Paws
By: Sue
Very pleased
I've only been with Embrace Pet Insurance for a few months and have only used them for some wellness services. I received reimbursement for these services within a few days of submitting my claims. Having direct deposit is great also!
Insurer: Embrace
By: Kendra
Great response to a submitted claim
Bubba was diagnosed with a mast cell tumor this insurance company is always willing to help you file your claim . They also are wick with the pay outs No hassle
Insurer: Embrace
By: Robert
Great Pet Insurance
Our puppy 7 months old. Vet clinic recommended Embrace. Loved the choices for coverage and the claims are soooo easy to file. Reimbursement check arrives promptly. Great pet insurance.
Insurer: Embrace
By: Deb
Fast easy claim!
I’m so happy we chose healthy paws! Our dog was acting funny and it turned out he swallowed a carpet staple among other things. He had an overnight stay in the hospital :(. Submitting my claim was quick and easy and I received reimbursement in less than 2 weeks. They even emailed me after to check and see how he was. I definitely recommend Healthy Paws to everyone!
Insurer: Healthy Paws
By: Traci
Very satisfied with process and outcome
I have had Nationwide (formerly VPI) for almost 5 years and submitted the 1st. claim for my French Bulldog last month. Processing the claim was simple and the vet bill was paid in full minus the $100 deductible. I hope I don’t have the need to submit future claims, but I am very satisfied with my first experience dealing with Nationwide.
Insurer: Nationwide
By: Robin