Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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So thankful for Healthy Paws for saving my cat!
I had heard bad things about pet insurance in the past, but after reading some of the positive reviews online for Healthy Paws, I decided to sign up for my eight year old kitty. 45 days later, I was stunned when I came home and found her lying unresponsive on the couch. I rushed her to the nearest emergency room and she was found to have severe pancreatitis and diabetes - two problems that had been completely absent on all of her previous labwork just two months before. Her case was so severe that she required an oxygen chamber and temporary feeding tube placement, and all in all, the cost of the hospitalization was $12,500 plus medication expenses and follow-ups. When I filed my claim, Healthy Paws gave me NO problems whatsoever, and the person I talked to on the phone (Ryan) was so compassionate and helpful. Within a week, I got the check for the hospital reimbursement, and the other checks came shortly after. I love my cat from the bottom of my heart and she's been there with me through so many of my own medical problems - I am so glad I signed up for Healthy Paws so that I was able to save her life, as well, when the time came that she needed me. The most amazing part is there are NO annual limits or exclusions. Healthy Paws covered her hospitalization, surgery, medications, glucose meter and supplies, and will continue to do so. Do yourself a favor and sign up for this company if you love your pet!!!
Insurer: Healthy Paws
By: Sarah
Extremely likely to referring friends and family
I'm giving extremely likely to referring friends and family , but I am concerned with how long it takes to process claims. We will see.
Insurer: Trupanion Canada
By: Shelley
I tell ALL my pet owning friends about Trupanion.
I tell ALL my pet owning friends about Trupanion. I have always had quick, easy, straightforward experiences using your claim form submission process. You always respond immediately and the turn around is impressive. I could not be happier!
Insurer: Trupanion
By: Claire
Trupanion is the best insurance for my pets.
Trupanion is the best insurance for my pets. Claims are processed quickly and payment is received promptly. Any questions are answered by friendly and professional customer service. When I had an emergency with one of my pets, the request for approval for surgery was approved within 1 hour. Thank you!
Insurer: Trupanion Canada
By: Michelle
The process is fast and efficient!
The process is fast and efficient!
Insurer: Trupanion Canada
By: Brigitte
Direct billing at the vets
Direct billing at the vets
Insurer: Trupanion Canada
By: Dallas
I called because I submitted my claim over 2 weeks ago and did not hear back at all from Trupanion.
I called because I submitted my claim over 2 weeks ago and did not hear back at all from Trupanion. Basically my claim was not processed until I spoke with Carlos nothing was being done. I am now waiting again to see when my claim will be processed.
Insurer: Trupanion Canada
By: Butch
I can not say enough GREAT things about Trupanion!
I can not say enough GREAT things about Trupanion!
Insurer: Trupanion
By: Lee
Ashley was knowledgeable professional and kind.
Ashley was knowledgeable, professional and kind.
Insurer: Trupanion
By: Margaret
Trupanion has been so supportive and comforting as my beautiful husky Kendall has fought cancer.
Trupanion has been so supportive and comforting as my beautiful husky Kendall has fought cancer. They provided options for her care to give the most time and quality of life.
Insurer: Trupanion
By: Leslie