Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Every time I've called Trupanion the representative has been very friendly and quick to get me the info I need.
Every time I've called Trupanion, the representative has been very friendly and quick to get me the info I need. Hailey even said as we finished the call, Give those puppies a hug for me. Always friendly when I call. Thank you. KC
Insurer: Trupanion
By: Kelly
I was pleasantly surprised
I was pleasantly surprised how quickly my claims for Bruiser and Inky were processed and everything explained. Thanks very much.
Insurer: Trupanion
By: Kathleen
Easy to file a claim,
Easy to file a claim, wonderful and helpful staff.
Insurer: Trupanion
By: Lauren
For a recent claim,
For a recent claim, they were very communicative about what was needed and when they received the information, I received my reimbursement check right away. Great service.
Insurer: Trupanion
By: Connie
I have received good service from the company.
I have received good service from the company.
Insurer: Trupanion Canada
By: Suzy
Very happy with your service.
Very happy with your service. It’s easy to submit claims.
Insurer: Trupanion Canada
By: Jim
courteous,
courteous, caring staff, excellent claims experience
Insurer: Trupanion Canada
By: Mardi
Great value and Awesone customer service!
I’ve been with prtshealth for 15 years. Great value and awesome customer service. Claims are easy to file and track. Reimbursement gets direct deposited. Simple and fast.
Insurer: ASPCA
By: Patti
Don't trust them to pay you off quick.
I've had this insurance for a year and my experience is that TruPanion will look for any reason to not pay you. If there is lick staining near the problem area, Trupanion will say the underlying issue was per-existing. Don't consider this insurance unless you have a lawyer to make them pay! It took me months to get reimbursed last year for an absess. Even after the veterinarians tell the insurance company that it is not associated, they still don't pay. I finally got paid last November after involving several veterinarians. I did have a layer retained but didn't call him in yet. Good luck!
Insurer: Trupanion
By: Jerry