Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Super Easy Claims
Submitting claims and getting reimbursed has been super easy. (Much easier than my own health insurance!) Customer service was great for any questions. It’s a no-brainer to carry this insurance. It’s helped a ton.
Insurer: Embrace
By: Johanna
Amazing!
My husband and I really didn't know what to expect with pet insurers and they really come through!!! And they care - kept in touch throughout the process - and sent the check! Thanks Healthy Paws!
Insurer: Healthy Paws
By: Suzi
Awesome Insurance
I have Embrace for over 5 years! They’re amazing
Insurer: Embrace
By: Shelly
People I talked with were very nice and helpful,
People I talked with were very nice and helpful, and the claims were processed very quickly.
Insurer: Trupanion
By: Liza
The staff at Trupanion really care about animals and it shows.
The staff at Trupanion really care about animals and it shows. They ask questions not only about the claim but about our dog and want to make sure that he is getting what he needs.
Insurer: Trupanion
By: Sharon
Because you have made the online claim filing very easy,
Because you have made the online claim filing very easy, you process claims quickly, and your notices are clear and easy to understand. Thank you!
Insurer: Trupanion
By: Jennifer
Great service and immediate response.
Great service and immediate response.
Insurer: Trupanion
By: Darlene
Customer service is top notch.
Customer service is top notch.
Insurer: Trupanion
By: Joshua