Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Great pet insurance
Embrace has been a great insurance company to work with. Our dog was diagnosed osteosarcoma and Embrace has timely provided reimbursement for our dogs ongoing treatments.
Insurer: Embrace
By: Brad
You will not regret signing up with ASPCA Pet Insurance!
I have two six year old chihuahua mixes that are the light of my life and I love more than anything! I would pay any amount of money to keep them healthy and safe. Fortunately, however, with ASPCA Pet Insurance I won't have to empty my savings account if something happens to them! Recently, one of my babies (Dobyns) needed emergency dental work. The bill was over $1,000! I submitted the claim to ASPCA and within a few short weeks the claim was processed and a reimbursement check was in my hands! Not only do the claims get resolved fast, however; a representative of the insurance company calls every time to let you know your check is on the way AND inquire about how your pet is doing. It tells you everything about the quality and integrity of a company when they call to inquire about your pet's well-being each and every time! Every person I've ever talked to at their company is friendly and knowledgeable and it's obvious they love animals and what they do! I have recommended ASPCA pet insurance to all of my friends and family and have no reservations in recommending it to all of you! It's low-cost but gives high peace of mind! I never worry about taking my babies to the vet to get the best quality of care, as I know if they need anything ASPCA Pet Insurance has me covered! :)
Insurer: ASPCA
By: Madeline
Excellent Service
Nationwide has been so easy to work with. My claims have been paid in a timely manner and there was no hassle at all. I highly recommend Nationwide Pet Insurance.
Insurer: Nationwide
By: Beverly
Thank goodness for our insurance.
We have been fortunate to have Healthy Paws Insurance for our last two dogs. Unfortunately our pets have had issues especially our current boy Rudy, but this insurance has never hesitated to be by our side and pay on the claims promptly and without any undue questioning or procrastination. I would never consider having a pet without Healthy Paws. Almost a important as a great veterinarian which The Rudy has both.
Insurer: Healthy Paws
By: Bill-Gail
Good coverage. Cumbersome reimbursement process through Chase Bank.
So far we are happy with the coverage on our 6 month old puppy. But the cumbersome multi-step process via Chase Bank could be more user friendly
Insurer: Nationwide
By: John
Awesome customer service and coverage.
Human health insurance covers wellness, this pet insurance does this as well. Reasonable premiums, deductible, and wonderful customer service. the 24/7 VetHelp Line is an wonderful plus as well. The only company I would insure a pet through! Our Vet and staff speaks highly of Nationwide!
Insurer: Nationwide
By: Susan
Always great service
Otis is a curious pup and this year has proven to be quite the doozy! I am so glad we have this coverage as it has helped with the cost of all of his antics. I am especially grateful for the vetline as it helped me decide when to go to the vet vs. urgent care. I tell everyone I know about this service, I don't know what we would do without it. Anytime I call, everyone is super helpful and knowledgeable about the info I need. Thanks!
Insurer: Nationwide
By: Maria
Hassle Free !
This company is great ! My dog was diagnosed with nasal cancer and they reimbursed everything up to my contract allotment. I took a copy of the claim for to the 2 vets I had to visit and the staff took care of the rest. I was able to check the status of my claim online. Within about 2 weeks I received a check for the amount of reimbursement I was due. Radiation therapy and the initial scanning is not cheap so it was a great relief to know I had money coming back ! Thank you Embrace for being true to your word !
Insurer: Embrace
By: Bonnie
1st class company. Strong customer service.
Embrace is a 1st class company. Their customer service is awesome and their claim process is quick and efficient. So happy I decided to insure our 2 pups with them!
Insurer: Embrace
By: Kathleen
The best insurance for my pet ever
I have both of my pups insured with Healthy Paws. My boy, Jimmeny is very healthy, but my five year old, Anya, has suffered one health catastrophe after another. First it was a growth deformity, when she was a baby, then she had two surgeries for a grass seed that gave her mersa. She developed an immune mediated blood disorder that required two weeks in the hospital. Most recently she ate a bone that perforated her intestine and she was in the hospital for a week and a half. Needless to say, all of this has cost a fortune and Healthy Paws has not only paid her bills but has actually checked up on her recovery. I would not be able to afford this on my own and I have no words to explain how thankful I am to Healthy Paws. I tell everyone who will listen how great they are.
Insurer: Healthy Paws
By: Leslie