Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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I’m dismayed that you bottomed Daisy out of coverage because she had a gallbladder problem and she needs to be checked 28 yrs
Wr have been with you with all our dogs and it’s been 28 years of premiums. Daisy has gallbladder problems and you have decided she’s used up her medical plan for this chronic condition she needs meds and needs periodic blood and vet visits you hardly touched the cost of her hospitalization over 4 thousand dollars and even with the best plan and major medical you will not cover her illness further shame on you this beautiful 5 year old baby what should I do send her to be put down because you won’t pay her claims I’m highly unsatisfied with your decisions on Daisy we have been your business partner for over 25 years you still collect her premiums . I want someone to review her hospital stay at VSEC and consider further reimbursement like thieves in the night and no heart I’m 77 years d and I adore my dogs apparently you don’t you just want our money Jacqueline F Murphy
Insurer: Nationwide
By: Jacqueline
Outstanding
Excellent service as advertised.
Insurer: Nationwide
By: Ray
I am very very pleased
After a bad start with another insurance company I was reluctant to try any more.....but Nationwide has never let me down.
Insurer: Nationwide
By: Kathy
Kind, caring company!
I have had Embrace pet insurance for seven years and they are just wonderful. The claim process is easy and very quick. Most of all, the staff has always been very kind and helpful.
Insurer: Embrace
By: JoAnne
First class experience
I can't compliment ASPCA enough. My experience from start to finish has been consistently top notch for the last 6 years. Very happy customer :).
Insurer: ASPCA
By: Valerie
The claim process was completely hassle free, everyone we dealt with was friendly and helpful, and I couldn't be more satisfied.
Our dear sweet pup lost her battle, but Embrace was there with us when we needed it to process a pre-approval form for an expensive procedure, and provided full payment on our claims quickly and efficiently.
Insurer: Embrace
By: L
Great insurance and quick response
A great piece of mind with great insurance for my pet. Its very reassuring to know through what was an uncertain time for my pet, my pet insurance was quick to accept and respond so I could pay my vet bills. Thank you
Insurer: Embrace
By: Kathleen
Great service and prompt refunds.
Great service and prompt refunds. Super friendly office staff. Highly recommended!
Insurer: Trupanion Canada
By: Marnie
Tru[anion has always been very responsive and fair with all of our claims.
Tru[anion has always been very responsive and fair with all of our claims. Easy processing and prompt payment when applicable. It is very comforting and reassuring to know Trupanion is there when illness occurs.
Insurer: Trupanion
By: Kathleen