Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Nationwide makes it easy!
Nationwide makes having pet insurance easy! Getting my dogs on a plan was easy! The claims process is easy! If I have questions, the people who help are knowledgeable! And if it is easy I am going to use it and tell other to!
Insurer: Nationwide
By: Melissa
OMG! This is the best insurance! It covered way more than I ever expected, almost 100%. Nationwide is awesome!
OMG! This is the best insurance! It covered way more than I ever expected, almost 100%. Nationwide is awesome!
Insurer: Nationwide
By: Vicki
Really appreciate how easy it is to file a claim
We were hesitant to buy pet insurance not knowing how hard it would be to file a claim -- and have it approved. We are happy to say that after filing our first claim we are very pleased with the service and glad we decided to purchase insurance for our beloved Benson.
Insurer: Embrace
By: Cheryl
Very good though I did have to chase up second payment which was for second day of same treatment. Apparently it was a mistake,
Overall very good just the one hiccup with the second day of Persephone’s treatment. Not sure why they put a hold on the payment but after two call it was resolved and payment was released and received. We were very glad we had the insurance. Now they have added at “no extra charge a 24/7 call or chat service which is a great idea.
Insurer: Embrace
By: Sue
Awesome
Super fast service, the lady that help me was very calm wich made me calm down too, took the info by phone and I was set up in no time, we arrived at the emergency room and everything went very smoothly from registration approval and getting my money deposited to my account in no time. I'm so happy I have truepanion for my girl. Thank you sooo much I highly recommend truepanion to anyone that loves their fur baby
Insurer: Trupanion
By: Armida
Great experience!
We have been so happy with the people that field our phone calls and the professional manner which our claims have been handled.
Insurer: Pets Best
By: Jill
Best Insurance!
Always so helpful. So glad I have Nationwide for my pets' insurance.
Insurer: Nationwide
By: Heather
Easy, convenient and love direct deposit option
Love the ability to submit claims online and direct deposit option.
Insurer: Nationwide
By: Terry
We have so many health issues with our pet.
We have so many health issues with our pet. Without the insurance we may have had to make some very hard sacrifices. We truly appreciate how great Trupanion is when it comes to helping our fur baby.
Insurer: Trupanion Canada
By: Vanessa
In the past we've had great experiences with Trupanion.
In the past, we've had great experiences with Trupanion. We've recommended you to SO many other pet owners. Unfortunately, things have been very different recently. Everyone we've spoken with has been extremely kind, understanding, and professional... however, we've been waiting weeks and weeks for a resolution to a simple issue, filled with empty promises, miscommunications, mistakes, etc. We're constantly told it will be fixed within a few days, but weeks go by. I was promised calls from Ashley, Christina, Louise, and also a manager. I was told I'd hear back either over the weekend or by the beginning of the week (at the latest). I still haven't heard from any of the 4 people. We were also told verbally that our appeals had been overturned (in our favor), only to have another issue the next day when we received emails saying they were denied. Meanwhile, we have charges on our credit card that we should have been reimbursed for months ago. Everyone is very nice - and I have to give credit for that. But the actual execution of handling the issues just seems to be filled with miscommunication between various Trupanion employees, followed by promises and resolutions and phone calls that all haven't happened. Really hoping this changes, as we've never had this type of issue with Trupanion until recently.
Insurer: Trupanion
By: Matt