Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,075 total
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Awesome customer service and coverage.
Human health insurance covers wellness, this pet insurance does this as well. Reasonable premiums, deductible, and wonderful customer service. the 24/7 VetHelp Line is an wonderful plus as well. The only company I would insure a pet through! Our Vet and staff speaks highly of Nationwide!
Insurer: Nationwide
By: Susan
Always great service
Otis is a curious pup and this year has proven to be quite the doozy! I am so glad we have this coverage as it has helped with the cost of all of his antics. I am especially grateful for the vetline as it helped me decide when to go to the vet vs. urgent care. I tell everyone I know about this service, I don't know what we would do without it. Anytime I call, everyone is super helpful and knowledgeable about the info I need. Thanks!
Insurer: Nationwide
By: Maria
Hassle Free !
This company is great ! My dog was diagnosed with nasal cancer and they reimbursed everything up to my contract allotment. I took a copy of the claim for to the 2 vets I had to visit and the staff took care of the rest. I was able to check the status of my claim online. Within about 2 weeks I received a check for the amount of reimbursement I was due. Radiation therapy and the initial scanning is not cheap so it was a great relief to know I had money coming back ! Thank you Embrace for being true to your word !
Insurer: Embrace
By: Bonnie
1st class company. Strong customer service.
Embrace is a 1st class company. Their customer service is awesome and their claim process is quick and efficient. So happy I decided to insure our 2 pups with them!
Insurer: Embrace
By: Kathleen
The best insurance for my pet ever
I have both of my pups insured with Healthy Paws. My boy, Jimmeny is very healthy, but my five year old, Anya, has suffered one health catastrophe after another. First it was a growth deformity, when she was a baby, then she had two surgeries for a grass seed that gave her mersa. She developed an immune mediated blood disorder that required two weeks in the hospital. Most recently she ate a bone that perforated her intestine and she was in the hospital for a week and a half. Needless to say, all of this has cost a fortune and Healthy Paws has not only paid her bills but has actually checked up on her recovery. I would not be able to afford this on my own and I have no words to explain how thankful I am to Healthy Paws. I tell everyone who will listen how great they are.
Insurer: Healthy Paws
By: Leslie
Super Easy Claims
Submitting claims and getting reimbursed has been super easy. (Much easier than my own health insurance!) Customer service was great for any questions. It’s a no-brainer to carry this insurance. It’s helped a ton.
Insurer: Embrace
By: Johanna
Amazing!
My husband and I really didn't know what to expect with pet insurers and they really come through!!! And they care - kept in touch throughout the process - and sent the check! Thanks Healthy Paws!
Insurer: Healthy Paws
By: Suzi
Awesome Insurance
I have Embrace for over 5 years! They’re amazing
Insurer: Embrace
By: Shelly
People I talked with were very nice and helpful,
People I talked with were very nice and helpful, and the claims were processed very quickly.
Insurer: Trupanion
By: Liza
The staff at Trupanion really care about animals and it shows.
The staff at Trupanion really care about animals and it shows. They ask questions not only about the claim but about our dog and want to make sure that he is getting what he needs.
Insurer: Trupanion
By: Sharon