Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Why go anywhere else?
I have had Nationwide Insurance since Harry was 8 weeks old. He is now 8 years old and still going strong - and as is typical of the Old English Sheepdog breed - still acting like he is 2 years old. What a lovable clown he is! We have not had a year when I did not have to file a claim for services - and each claim has been handled quickly and efficiently. The explanation of benefits is clear and this company really cares about my pet. Why would I go anywhere else?
Insurer: Nationwide
By: Cynthia
They are great.
ASPCA has always been there for me with all my different dogs through the years. They have processed my claims swiftly. I am very happy with them.
Insurer: ASPCA
By: Paula
I kept being told it would take "30 more days" to process. Waited too long to get insurance check.
While the staff is friendly it took way too long to get reimbursed for recent care. It took 90 days to get reimbursed. That is ridiculous.
Insurer: Nationwide
By: Jean
I kept being told it would take "30 more days" to process. Waited too long to get insurance check.
While the staff is friendly it took way too long to get reimbursed for recent care. It took 90 days to get reimbursed. That is ridiculous.
Insurer: Nationwide
By: Jean
The customer service we have received has been tremendous!
The customer service received when making calls asking about claims and timeliness has been more than helpful!
Insurer: Nationwide
By: Brooke
Well worth it; they are also so easy to work with.
I was referred by a colleague and called Nationwide. They were informative and easy to deal with from the beginning. Since then I have made some claims and the payments are made promptly to my checking account. The claims can be made by sending s photo of the bill to Nationwide via an app. It’s easy and so far the relationship has been really good.
Insurer: Nationwide
By: Denis
Helpful
Nationwide was very helpful after my dog got hurt. They care about pets and helped me not to worry about money and focus on my dog!
Insurer: Nationwide
By: Tanya
Like the speediness of getting back answers.
Love the app and being able to log on to check the status of your claim.
Insurer: Nationwide
By: LAURA
Great Coverage and AMAZING Customer Service
We had a big and unexpected emergency with our sweet little girl and Healthy Paws covered NEARLY ALL of our $7,000 vet bills! Not only did they process and pay in a quick and timely manner, they also followed up to see how our sweet girl was recovering. A personal, tailored note from their customer services team was such a nice, kind and caring touch as we were struggling through and so concerned about her. It made all the difference in the world! Highly recommend this insurance plan.
Insurer: Healthy Paws
By: Samantha
Thanks for helping me to believe in Pet Insurance
Process was very easy & seamless. Appreciate the reasonable turn around time on paying the claim & thorough explanation. thanks for caring about my pet.
Insurer: Nationwide
By: Adam