Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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It’s easy an si worth the peace of mind
Nationwide is a great service. It’s easy and convenient.
Insurer: Nationwide
By: Patricia
Teeth exxtraction
I haven't had anything but good experiences with VPI. Thank you very much.
Insurer: Nationwide
By: Debra
Fantastic response time and explanations of claim.
Excellent customer service and quick response/turn around times. I recommend them to my dog training clients as well.
Insurer: Embrace
By: Nannette
Nationwide has been a lifesaver for me and my family
Ginger was a very special pet to us. She was so kind, gentle and loving. She was always a joy to be around. Two years ago in September she was diagnosed with Lymphoma and my world was turned upside down. Through 1.5 years of treatment Nationwide Pet Insurance helped us as we struggled to keep her alive, and she did very well for that time. 3 months ago we had to put her to sleep as the cancer had reasserted itself in her body and was very aggressive. We are still very sad at her passing but know that without Nationwide being our support we would have lost her much sooner. It's made a indelible impression on me.
Insurer: Nationwide
By: brandon
Third time is a charm
The first two claims were partly denied because of missing information. It took a few attempts to figure out what info the insurance company needed. After that the claim was completed a timely way.
Insurer: Nationwide
By: Ben
friendly and helpful.
friendly and helpful. Answered my question in details.
Insurer: Trupanion Canada
By: Anthony
I received amazing service as always!
I received amazing service as always! Service was fast and informative!! I never mind having to call Trupanion, which is amazing in itself as I hate having to call corporations.
Insurer: Trupanion Canada
By: Cyndy
I have been extremely pleased
I have been extremely pleased with the service Trupanion provides. Staff members are not only professional, they really care about customers and pets. When I recently lost my beloved Maltese to lymphoma it was a very stressful and heartbreaking time, but Trupanion responded quickly and with compassion. In a crisis, it is such a blessing not to have to worry about being able to afford the best care...I will never be without Trupanion!
Insurer: Trupanion
By: Constance