Customer Service

Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.

76,980 total


June 21, 2018

Pets Best really is the BEST! Fast review of claims and super fast payment!!

I have had two occasions to submit a claim for my Cocker Spaniel, Cooper. On both occasions, the processing of the claims was fast and efficient and the payment was super fast directly to my bank. I give PetsBest the highest marks possible for customer service.

Insurer: Pets Best

By: william

Useful
June 21, 2018

Nationwide Cares

My dog is my child and I am so grateful that I can make good health decisions for her because she has great insurance. And to have Nationwide follow up to see how she is doing is so sweet!

Insurer: Nationwide

By: Gina

Useful
June 21, 2018

All claim transactions have been handled satisfactory.

Have never had pet insurance before this pet, did not know what to expect, but have been pleasantly surprised with the way we have been handled. Our claims have been simple to process and responded to professionally.

Insurer: ASPCA

By: William

Useful
June 21, 2018

If you mean review of claim, perfect

Nationwide is a superb insurance plan for my dog. Each claim I have had to submit has been handled promptly without a problem

Insurer: Nationwide

By: Nina

Useful
June 21, 2018

Because i have used trupanion for almost 5 years and it has been nothing but helpful!

Because i have used trupanion for almost 5 years and it has been nothing but helpful! I work in a Vet clinic and I recommend Trupanion to clients who are looking to get pet insurance, with no hesitations.

Insurer: Trupanion

By: Nicole

Useful
June 21, 2018

Because i have used trupanion for almost 5 years and it has been nothing but helpful!

Because i have used trupanion for almost 5 years and it has been nothing but helpful! I work in a Vet clinic and I recommend Trupanion to clients who are looking to get pet insurance, with no hesitations.

Insurer: Trupanion Canada

By: Nicole

Useful
June 21, 2018

Trupanion cares

Trupanion cares about the pets you insure. Trupanion is also willing to listen to a claim denied and reverse your decision when you become aware that Trupanion is wrong.

Insurer: Trupanion

By: Ellen

Useful
June 21, 2018

Already have recommended friends

Already have recommended friends to get trupanion!! Trupanion is great!!! Thanks so much ‘

Insurer: Trupanion

By: Rebecca

Useful
June 21, 2018

Awesome no hassle service.

Awesome no hassle service. Caring customer service. Always more then willing to do your part is greatly appreciated.

Insurer: Trupanion

By: James

Useful
June 21, 2018

Claim process was easy

Claim process was easy and straight forward. Response and claim payment was very timely.

Insurer: Trupanion

By: Jill

Useful

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