Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
Other Categories
Best Investment!
Love our Nationwide Pet Insurance with Wellness plan! Having a wolfhound he gets double doses of HeartGuard and Bravectia Flea prevention, not to mention annual wellness exams. Nationwide is fast in reimbursement and claim submission is easy! This has been a great investment for us! Thank you!
Insurer: Nationwide
By: Tracy
Efficient, timely and vistavet mobile app is great
I've been a client for 20 years and it's been great and hassle free.
Insurer: Nationwide
By: Sarah
Love the coverage that Nationwide has for my two furbabies!
Hello! You asked in an email how Bear was doing after his visit to the vet...both Buddy and Bear had their 1 year check-up, plus updating needed shots. We wouldn't use any other insurance company than Nationwide for our two boys! Customer service is OUTSTANDING!! Also reliable and caring!! Thank you for the wonderful protection for our boys!
Insurer: Nationwide
By: Shelly
Quick,responsive, user friendly!
I find Embrace quick and responsive and easy to use and payment is received in a timely manner, well worth the money.
Insurer: Embrace
By: Connie
Slow, and excessive paperwork required.
Very poor process to prove this wasn’t a pre-existing condition. Then, very slow response time to claim resolution.
Insurer: Nationwide
By: Kurt
RE: Discussion Question #2 -- due Thursday
I have been so happy with Nationwide and have reccomended it to several People in my Neighborhood. Prompt responses and payments.
Insurer: Nationwide
By: Marc
Easy process to submit and receive payment for claim.
Nationwide has an electronic process to submit a medical claim and receive the reimbursement immediately after approval. This makes this most efficient with the least manual handling. Lastly, they review and communicate claim results in a timely manner. This is my first time with any Nationwide product and I am very satisfied.
Insurer: Nationwide
By: Mary
glad to have VIP
I've always had a very pleasant experience with VIP / Nationwide pet insurance.
Insurer: Nationwide
By: Bernadette
Peace of mind for injuries and serious medical issues
We have had ASPCA insurance for Tanner since he came into our home at age 5 months. It would be more cost efficient to just open a savings account for pet illnesses and injuries, but I know how that goes.... something comes up and you go into the dog health savings account! So I think pet insurance is a good idea, and I'm VERY happy with ASPCA. You can choose from different coverage levels. Claim forms are available online and they "remember" your vet, your pet's name, etc., so it's VERY easy to submit a claim. And these are processed quickly. Tanner has a serious medical issue right now and the insurance coverage is a big help. Plus the people are friendly and helpful and I love the fact that they call us to check to see how our dogs are doing. We currently have three dogs insured with ASPCA, two goldens and one Australian cattle dog. It gives me peace of mind that I'll have help paying vet bills should the need arrives.
Insurer: ASPCA
By: Constance
8/10 great!
I am overall very happy with my coverage. I only down rated because my latest claim seems to be taking a good deal longer to process than my other ones. Otherwise, when other pet owners bring up insurance I highly recommend you.
Insurer: Nationwide
By: Tammy