Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Appreciate your good service.
Hello, Duke was 8 weeks old when we signed up with you. We appreciate your good service. Thank you, Alexandra V.
Insurer: Nationwide
By: Alexandra
I feel safe knowing my dog is taken care of
I have been very impressed with the service I have received. I feel relieved to know that if something happens to my buddy (Ragnar) that money won't be an issue preventing him from getting better.
Insurer: Nationwide
By: Kevin
Have told everyone I know how good your service is and that they should sign up and get the best they can for their pet.
The service and speed of reimbursements has always been the best.
Insurer: Nationwide
By: Donna
Overall process claims fast
Overall process claims. Customer service representatives are very helpful.
Insurer: Nationwide
By: Mia
Obtaining a policy with Nationwide was the best decision I've ever made
I'm truly pleased with the service that I receive from Nationwide. The website makes it so easy to track my expenses and see the breakdown of each claim. I've recommended Nationwide so some of my friends and co-workers.
Insurer: Nationwide
By: Margie
Keep up the great service!
Thank you for checking on my kitty Shadow, she is feeling much better. I just wished I would of signed up sooner than I did. the other company I was with wasn't the greatest at all. You are a great company to work with! Keep up the great customer service, I recommend you to all my pet friends.
Insurer: Nationwide
By: Mary
Easy, fast, reliable coverage
The Nationwide pet insurance program has definitely exceeded my expectations in the first year we have had a policy. I use the VitusVet app for my iPhone to file all of our claims and I don't think it could be any easier. The only suggestion I have is to have an option to get rid of the confirmation step that is required once the claim has been processed and the funds are ready to be disbursed. This doesn't seem necessary after the first successful deposit verifies the account.
Insurer: Nationwide
By: Ben
Awesome!
I love you guys! My dog has epilepsy so having you as my insurance really helps with the cost for my dog! Always so nice on the phone and I love getting the cute little emails from Nationwide too! I'm glad I made the decision to go with Natiowide!
Insurer: Nationwide
By: Jessica
Paid Bills!
We recently had an emergency situation with our dog. He needed to stay overnight in the hospital. Having petbest insurance took away that feeling of concern about money knowing they would cover this incident. We submitted the bill and within 2 days they approved our bill and reimbursed for almost everything we were charged at the percentage we chose for our plan. Fast, easy, and very satisfying!!!
Insurer: Pets Best
By: Janella