Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Compassion is EMBRACE
1st my baby got sick, the bill was frightening, I felt I needed help for the next time if that were to happen. After a 1 year grace period on that illness. He was completely covered. This year he developed an illness that would take him, EMBRACE covered him and even the euthanasia. The agent over the phone was so kind, I think she even cried with me. Thank you EMBRACE!!! Ralph McCullen
Insurer: Embrace
By: Ralph
So glad we have your insurance!
Nationwide has been so great at handling claims and sticking with us through some health issues with our puppy. We couldn't have afforded her care otherwise and her veterinarian was likewise so thankful we had insurance so she could get the best care she could.
Insurer: Nationwide
By: Keely
Peace of Mind with Nationwide
This is not my first dog with Nationwide. I started with them when they were VPI. I have been extremely happy with the coverage and speed of reimbursement on claims.
Insurer: Nationwide
By: Patricia
Great!
Embrace is super easy to use. Claims are reviewed and payments disbursed extremely quickly. Customer service has been great too!
Insurer: Embrace
By: Peggy
Just AWESOME !
You are truly great people. I know, you are an insurance company but. Ascthe say..you are only as good as your customer service. ... And you rock. Thank you so much for being prompt and amazingly friendly..
Insurer: Nationwide
By: Brenda
Super reliable!
Always there for us! We never hesitate to get our dog the care he needs and that his vet recommends because we trust that nation wide has our back! We recommend you to everyone- even strangers!
Insurer: Nationwide
By: Shannon
Very grateful that Spencer's insurance is covering his doc appts. I was afraid I'd have to cancel policy b/c of the price.
Same as above. Also, I seem to have difficultly claiming the funds but it could be me. :) Thank you for taking care of my Spencer & me. Your turn around time has gotten better and quicker. Thanks again!
Insurer: Nationwide
By: Betsy
Lucy Blum
I have used VPI/Nationwide for years for my pets and have been very pleased with the benefits and customer service I have received
Insurer: Nationwide
By: Bob
Amazing insurance to have.
We are so pleased with Nationwide. We have had the policy for almost 7 years and they have come through every time. Their staff is helpful and pleasant - all the time. The reimbursement rate is excellent and claims are processed quickly.
Insurer: Nationwide
By: Madelin
Amazing insurance to have.
We are so pleased with Nationwide. We have had the policy for almost 7 years and they have come through every time. Their staff is helpful and pleasant - all the time. The reimbursement rate is excellent and claims are processed quickly.
Insurer: Nationwide
By: Madelin