Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Excellent
We are new users of your plan and are very pleased with our service so far. Scout last visited the vet for her annual check up, shots and flea and heartworm medicine. Thank you. Rose Miller
Insurer: Nationwide
By: Rose
Great coverage, great service
First off, let me say I am very happy that you have made the process of filing a claim so much easier. I use the Vitus app and love it. It's easy to use and the basics are populated with the info I had to add only the first time. When I do call, which is rare now with the app, customer service is friendly and helpful. Great job! With vets and animal hospitals getting bigger, more sophisticated and the demand getting larger, the price for healthcare for our pets has increased. I've been without pet insurance and have had to deal with huge bills with my previous dog. She had cancer which required multiple surgeries and checkups. It would have been nice to have had help at the time. In my opinion it is well worth having insurance for my boxer dog Rocco. When I adopted Rocco I researched quite a few different insurers and options and thought Nationwide had the best options for me. I do not regret my decision one bit.
Insurer: Nationwide
By: David
I love my pet insurance!
I wasn't sure how the pet insurance worked. The agent explained it to me and even told me how to send in a claim. Thanks guys! I will definitely use them in the future when I get more huskies! 😁
Insurer: AKC
By: Rachel
Always satisfying
I’ve had VPI (then bought by Nationwide) since I first brought home my dog from the rescue agency. I’ve always been satisfied with their coverage and ease of use (submitting claims, reimbursement, etc). I’d highly recommend all pet owners to have pet insurance.
Insurer: Nationwide
By: Daniel
Thank you!
She was great and explained how the pet insurance worked. She even told me how to send in a claim for my husky pups. Thanks!
Insurer: AKC
By: Rachel
Caring and Knowledgeable
It's tough dealing with a sick family member. Our Great Pyr has been so loved by all and had been struggling at the time of my call. The caring and knowledgeable assistance by your staff was especially appreciated.
Insurer: AKC
By: Matthew
Claims have been handled courteously
Claims have been handled courteously and fast
Insurer: Trupanion
By: TOM
Everyone at Trupanion seems to care
Everybody I talk to at Trupanion actually seems to care about our dog. They are so considerate and make the process as easy as possible which helps when I am already stressed about my pet being sick or hurt.
Insurer: Trupanion
By: Pam
Amazing from the start
Our experience with Trupanion has been amazing from the start. The representative that helped us select our package was patient and helped us customize the best policy for our needs. Trupanion was recently put to the test when our 7 month golden retriever broke his leg. With Trupanion, we only had to pay 10% of the medical costs!! Trupanion made a horrible situation manageable to say the least! Even paid the vet directly, so no need to deal with the mess of filing claims! I've been praising Trupanions service to everyone I know since! If Trupanion is on the fence about getting insurance for you pet, I suggest you look into Trupanion. Best choice I could've made with our new puppy. We are definitely customers for life!!
Insurer: Trupanion
By: Theresa
Great Service
Thank you Nationwide for fast service !
Insurer: Nationwide
By: Selin