Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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I felt cared for and supported when my dog was sick and shortly after injured
I am so thankful I signed up with nationwide. It was easy to submit a claim and the staff I called and spoke with were so kind, caring, and helpful. Representatives were very knowledgeable.
Insurer: Nationwide
By: Alexis
Great Policy
I love having the safety net of the Nationwide insurance policy for my furbabies. The policy is easy to understand and it was easy to get the policy set up. Only compliant is that the claims take a while (about a month) to receive back, but when it is finally back, it is well worth it.
Insurer: Nationwide
By: Kramer
Best Pet Insurance Ive encountered, too bad human insurance isn't as good!
I have to say up front, my wife handles all of the claim paperwork, but from I have seen it is very straight forward and much easier and simpler then the previous pet insurance we had, which is why we have stuck with VIP/ Nationwide. While the other insurance talks a good game, VIP, plays the insurance game to the benefit of the Pet and the owners. Our new puppy, coming in late September will be enrolled as soon as possible once we acquire her. For creatures that can not talk, or complain, they are treated like royalty by VIP, who really stand by what they say to get you to sign on with them.
Insurer: Nationwide
By: Kim
Best Pet Insurance Ive encountered, too bad human insurance isn't as good!
I have to say up front, my wife handles all of the claim paperwork, but from I have seen it is very straight forward and much easier and simpler then the previous pet insurance we had, which is why we have stuck with VIP/ Nationwide. While the other insurance talks a good game, VIP, plays the insurance game to the benefit of the Pet and the owners. Our new puppy, coming in late September will be enrolled as soon as possible once we acquire her. For creatures that can not talk, or complain, they are treated like royalty by VIP, who really stand by what they say to get you to sign on with them.
Insurer: Nationwide
By: Kim
You all are the best - excellent coverage & best service / excellent associates
Super Excellent services! Thank you for your continued support!
Insurer: Nationwide
By: Alfred
Nationwide Pet Insurance is on our side
Best dog insurance in the country; hands down. Best customer service; without question!!
Insurer: Nationwide
By: Stephen
Excellent Service & Benefits
Customer service is always helpful whenever I have a question. I can tell that the health & well-being of my pet(s) is 1st & foremost in their mind, as well as in mine. The benefits are excellent, & I always recommend Nationwide Insurance to my friends for their pets.
Insurer: Nationwide
By: Julie
Excellent service
Customer service has been quick, friendly and efficient. Claims are processed in a timely manner and I feel confident my pup is well covered!
Insurer: Nationwide
By: Kathrin
I have always had an exceptional experience with your customer service representatives.
I have always had an exceptional experience with your customer service representatives. The reps are always knowledgeable. They never sound like they're reading from a script or don't care. This is a huge value to me.
Insurer: Trupanion Canada
By: Cyndy