Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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There for me every step of the way, never let us down.
I purchased this pet insurance the moment I rescued my dog 15 years ago. I wanted to make sure I could always take care of him and don't have deep pockets. Insurance was the most sensible answer for me. Was an excellent decision as Chandler has needed medical attention at times and some were quite costly (i.e. was attacked by a pit and at age 14 was diagnosed with thrombocytopenia, an auto-immune disorder ). Nationwide always paid promptly and their support and customer service has been remarkable. I can depend on them to be there for us. Interesting this review came across my desk today as just this morning I was thinking how grateful I am and was going to write them to say thank you. Chandler would not be with me today without them. He is the dearest dog and a treasure, so caring for him has been and remains paramount to me. He is now 16! Wish I could attach his picture!
Insurer: Nationwide
By: Catherine
Reliable and Efficient
Nationwide have been great to work with. Claims are processed readily and efficiently. I’d love an upload online feature rather than emailing claim documents but that’s a minor consideration. We feel our claims have all been treated with fairness. And the direct deposit process is great!
Insurer: Nationwide
By: Chrysula
Responsive and Competant
I am very happy with the customer service and benefits we are getting from Nationwide. They are very prompt in processing claims and pay what they have agreed to in the policy, again, very promptly. Well done.
Insurer: Nationwide
By: Miriam
Great experience with Nationwide
Nationwide has exceeded my expectations with my claims and overall simplicity of the insurance process!
Insurer: Nationwide
By: Andrea
Nationwide is the best pet insuruance ever, the staff is so friendly and they truly care about my dog Shadow. Thank you!
Nationwide Pet Insurance is above all the rest ! My dog Shadow has been insured by this company for 8 years and they truly do care about my pet. My dog had two extensive surgeries and while I was worried about the financial aspect of cost, i was more worried about my pet. They not only covered the cost of my dogs procedures but Nationwide insurance kept in touch and in regard to how my dog was doing. I love the fact that they send her a birthday card too !! This company is kind and compassionate about all of Shadow's/my needs in insuring she has a long and healthy life. Thank You Nationwide Pet Insurance !
Insurer: Nationwide
By: Debbie
Great Service
Nationwide is the the first time for me to use pet insurance on a dog that i own. I got Nationwide when Charlie was 6 weeks old and it has paid for itself over and over. They have not turned down a claim and have been so quick in refunding me back my share of the payment. Charlie is now 1 year old and I will continue with the insurance for as long as I have Charlie. I would recommend to anyone with a pet!!
Insurer: Nationwide
By: Lori
Excellent coverage and service
Best decision ever was to get Nationwide Insurance for my dog they have exceptional service and excellent coverage!!
Insurer: Nationwide
By: Mirtha
Best Decision
Before selecting nationwide I read several reviews and found a number of people dissatisfied I called nationwide directly and found the company is under new management and I was encouraged to give them a try. Best decision Ever. Nationwide Pet Insurance has kept their word, honored my claims, and just a call away when my dog got sick and I wasn't sure if I should wait until the morning or take him to the hospital. The best pet insurance for our four legged babies
Insurer: Nationwide
By: Carolyn
Can't believe I waited this long to get pet insurance!
Love Nationwide Pet Insurance! This is my second time having a pack of dogs. My first crew was 3 girls and I had them- from first dog to last- about 18 years. I didn't have insurance for them- looking back now, I can't think why not! (I think I could've purchased a new car with all the extra vet expenses...) I just recently got dogs again (2 dogs, a boy and a girl- after taking a 2 yr break) and the breeder we got them from recommended Nationwide. We sort of signed them up on a whim- or just to see what it was like for a year. And boy! am I glad I did! I've had excellent service, no hassles, and financial help with: fixing both both dogs, shots, meds, and with what looks to be an ongoing allergy problem with one of my dogs. It's really well worth it- don't know why I thought we wouldn't need it. I also like the feeling of knowing Nationwide's got my back for taking my dogs in when I have a concern. There's no question now in my mind about being safe rather than sorry with my dogs. I love it. I love the peace of mind. I'm sold, I'll keep them on insurance for the rest of their lives.
Insurer: Nationwide
By: Tiffany
Definitely worth the price for peace of mind in case some medical care is required.
The process was very smooth and went through without any issues. I didn't receive feedback from Nationwide about how our Veterinarian visited our house two days after the procedure for FREE of charge. I thought at minimum that I and or our Vet would have received a thank you. Regardless, I recommend your insurance to anyone I know.
Insurer: Nationwide
By: Michael