Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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the excellence of nationwide is beyond my expectations
~~~my 4 month old puppy gwen at the time, fractured her right leg and required surgery... gwen had surgery at bolton vet in bolton ct with dr. white on 5/22/2018 and the process couldn't have gone better both with the vet and nationwide...being a new pet owner, i truly never expected that she would get hurt and was beyond devastated...nationwide has been excellent, both when it happened and currently checking in with me and referring any questions to their vet line.... i pray she stays accident free her whole life and only requires well check visits...thank you laurie beaudry
Insurer: Nationwide
By: laurie
Excellent customer service
Great service from the Embrace team from covering my questions to covering my bills, and even checking up on how my pets are doing.
Insurer: Embrace
By: Jesmine
I've always had great customer service.
I've always had great customer service.
Insurer: Trupanion
By: Megan
Amazing company.
Amazing company. Easy to deal with and very helpful compassionate people on the other end of the phone. Even receive a condolence card from Alyssa. Could not recommend trupanion enough. Helped get us through a very difficult time. thank you Trupanion!
Insurer: Trupanion
By: Laura
Customer service friends are professional
Customer service friends are professional and 100% willing to help.
Insurer: Trupanion
By: Ilene
I have 2 dogs with Trupanion
I have 2 dogs with Trupanion and have always had the best service
Insurer: Trupanion
By: Nikki
It was so easy
It was so easy at a time when we were so worried.
Insurer: Trupanion
By: rhea
Easy and fast coverage
Our dog we very sick and in an emergency situation the past week and a half; our claims were submitted electronically by our vet and within one day the claims that were related to this situation were covered and we were notified. I also already received one check from Trupanion. Easy, fast and we were covered. Thanks and so glad we picked TruPanion.
Insurer: Trupanion
By: Susan