Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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So helpful, caring, and thoughtful through difficult times
My 3 1/2 year old AmStaff needed knee surgery. Obviously I was upset and concerned for him, but remembered that I at least had pet insurance and that should help my walled! I called ASPCA to review my policy, see what was covered, and ask how to file the paperwork. Their paperwork is easy enough to download online, and mostly easy enough to understand as well. I had questions about filing for a pre-approval, and the woman I spoke with was so kind and helpful and wished me and my dog well and was genuinely sad and sorry he was going through all of this. The pre-approval came back quickly, and everything was as explained. Once I received the paperwork from my vet, the vet sent everything to ASPCA and filed for me directly which was a huge help as well. Within the same amount of time as the pre-approval (maybe a week or so) I was notified that everything was approved/accepted and that I would receive payment. The online system is so easy to use that I wish I had thought to sign up for direct deposit, but the check came fairly quickly. I also did not have to log in to stalk the status of the approval since ASPCA emails me whenever new information on the claim is available. All around, great pet insurance. I wish I never needed it, however it's so nice to know they're here for me and my dog!
Insurer: ASPCA
By: Lisa
Too much stress
It takes a lot of work to get a payment for your claim. I have to call and call and it's very stressful.
Insurer: Nationwide
By: Barbara
Prompt response
Cody recently had a hot spot for which he had to see the vet. I submitted a claim for the visit and received prompt reimbursement. So far Nationwide has been responsive and very user friendly.
Insurer: Nationwide
By: Jan
Ribert
Great company and people to deal with.
Insurer: ASPCA
By: McKinney
The Best!
Thank you so much for everything! It definitely helps when you guys help out with the bill! I work at a vet hospital and am constantly recommending you! I am hoping you guys will help with the exotics bill! 😀
Insurer: Nationwide
By: Sarah
Easy Claims Processing
I love the ease of submitting my claim information right from my phone and having the benefits direct deposited into my account. It doesn’t get easier than that!
Insurer: Nationwide
By: Susan
Pleasantly surprised and happy
I have been pleasantly surprised at the excellent service I have received. Reimbursement has been quick and complete.
Insurer: Nationwide
By: Judith
Faster Processing
Faster processing of claims would be nice. My dog’s foot was completely healed by the time I received payment. Also a texting a claim option would be ideal. Just snapped a phone of the claim and receipts and be done. I’ve tried with the email and the attachments always get rejected.
Insurer: Nationwide
By: Meredith
It pays to have nationwide!
At first I thought this company was too good to be true. Customer service was great and it seemed like their plans covered a lot. The real test I thought would be when I had a claim to see how easy would be to file and how readily they paid. To date all of our claims have been paid without tedious documentation customer service remains top notch. I can’t imagine having any other health insurance plan for our dogs.
Insurer: Nationwide
By: David
Easy to Work With
Very easy to submit claim and receive reimbursement. Time of review was a little lengthy but my plan was executed correctly and efficiently. Thanks for the help! Cooper is back to feeling 100%.
Insurer: Nationwide
By: Katie