Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
Other Categories
Awesome!!!!
I’ve had insurance with you since Raleigh has been 10 weeks old and I’ve never had an issue with any claim that I’ve submitted in 4 years. Thank you so much!!!
Insurer: Nationwide
By: Deborah
Great custermer service!
I have dual coverage and to sift through this maze was Ithala Post who was patient and sensitive and always there for Phoebe and I. She made the challenge seem effortless which it hardly was, so I genuinely complement her on being # 1 in customer care for us and I am sure others. Jane and Phoebe Schore
Insurer: Pets Best
By: jane
Excellent service and have had no issues so far.
Unfortunately Mia, who was otherwise healthy until recently, experienced an upper respiratory infection and separately needed 2 teeth extracted. This was the first time I had used the insurance and was pleased with the response and follow up of the claim.
Insurer: Nationwide
By: Leslie
Excellent
I have been a member for almost two years, and have had very good luck with every experience I’ve had with aspca so far. Highly recommend. Staff is polite and understanding and work with you to understand any issues you may encounter.
Insurer: ASPCA
By: Sean
Took too long
Settling this claim took too long and I has to call to follow up.
Insurer: Nationwide
By: Anusuya
Terrible customer service
I requested my pet insurance be effective for the adoption date of July 11. As of July 17 I am still waiting for my binder letter despite many emails and phone calls. I submitted all veterinary records in existence a month or more prior to the effective date. They say I have insurance but I have no idea what the perimeters of that insurance are until I get my binder letter. I am beginning to feel scammed by this company. Is this how they deal with claims? Avoid this company.
Insurer: Petsecure
By: Joan
cost is too high
cost is too high - deductible. However, it was timely and friendly
Insurer: Trupanion
By: Patricia
Fast service
Helpful, compassionate. Feel like Trupanion really cares for my pet and the situation. didn't fully understand how the deductible worked and it was explained to me in detail so now I do.
Insurer: Trupanion
By: Stephen