Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Great when you need it
Anytime, I call, for anything the staff are so knowledgeable, caring and go above and beyond to look up information and advised you on the coverage. The company itself is set up nicely and I will be waiting on the benefits and give a new review after I submit a condition that we just encountered. More on this later.
Insurer: Trupanion
By: Gloria
Overall, very happy with the way things turned out.
In May of 2017 our dog Mickey was diagnosed as having a five and a half pound tumor in his stomach. Emergency surgery was needed to correct the situation. If not for having the policy that we have on Mickey he would not be here today. Very happy with most response times, but sometimes it takes a little longer to process claims. Sometimes our fault. Overall, very happy with the way things turned out. Mickey has been cancer free for just over a year now Thank you very much.
Insurer: Nationwide
By: Mary
Excellent services
I really recommend , excellent services , very professional, one of the many things you call them and you speak with a real human, also they are feel like family in any emergency , I really recommend they services, very good people, very good company
Insurer: Nationwide
By: Diogenes
Nationwide IS one my side!!!
Great plan Fast service in return payment Nice personal to speak with on phone
Insurer: Nationwide
By: Barbara
Very pleased!
My husband and I are both retired. We love our little Scottie McFly. Nationwide helped us out so much with our last claim. We feel more secure just knowing Nationwide is there.
Insurer: Nationwide
By: Beth
I recommend Trupanion
I recommend Trupanion all the time! Trupanion was absolutely wonderful with my last dog! Every person that I've ever spoken with there was so friendly and such a pleasure to deal with!!! Amazing customer service skills/training plus compassion and caring!!!
Insurer: Trupanion
By: Shelly
I am extremely happy with this insurance company.
I am extremely happy with this insurance company.Always so readily available to answer all questions and deal with all concerns.
Insurer: Trupanion Canada
By: Lorraine
I have chosen this score because I have recommended Trupanion to several people over the past ten years.
I have chosen this score because I have recommended Trupanion to several people over the past ten years.Im pleased with the service I've received over the years Trupanion staff are always very helpful and prompt to solve any problems that occur..
Insurer: Trupanion Canada
By: Mary
The customer service representatives at Trupanion are very kind and helpful.
The customer service representatives at Trupanion are very kind and helpful. I called a few times with questions concerning my policy and how I could file a claim and every time the customer service representative provided me with helpful answers while also showing care for my pet by asking for updates on her condition. I would most definitely recommend Trupanion to my family and friends.
Insurer: Trupanion Canada
By: Siyu
My claims are handled quickly
My claims are handled quickly and efficiently. My only problem is some claims don t go through even if I send them a few times. Not sure if they don t get them, they aren't t going to pay for that claim or what. Would be nice to know.
Insurer: Trupanion
By: Alyssa