Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Quick service
I'm very pleased so far. Our claim was submitted and the next day we received an email that the check was sent. I'm very happy about the service to date.
Insurer: Embrace
By: Paul
Jagger's Care
We have been very pleased with ASPCA's service over the first year. They paid the claims in a prompt manner without asking any questions. Great service!
Insurer: ASPCA
By: Tony
HUGE RENEWAL INCREASE
We’ve had them for a year for 3 pets (2 dogs and 1 cat). Submitted a few claims but never enough to exceed the deductible. We paid $104 each month (all 3 pets) with a 90% reimbursement on the dogs and a $200 deductible and 70% reimbursement on our cat with a $500 deductible. When renewal time came they DOUBLED our premiums for each pet AND DECREASED the percentage they would reimburse AND INCREASED the deductible. So essentially they wanted us to pay double with worse service. It may be understandable if we filed some substantial claims on all the pets but we didn’t. I may even be able to tolerate a moderate increase but the fact that they were going to DOUBLE our premiums on HEALTHY pets and REDUCE the amount of benefits to them is despicable! When we called all they said was they couldn’t do anything and did you look at the renewal options.. yes. Why do you think we called about the renewal?! TERRIBLE CUSTOMER SERVICE. If I could give them a 0 I would.
Insurer: Figo
By: Carissa
Great and easy processing
Prompt, professional service as well as ease of claim processing. Greatly appreciated.
Insurer: Embrace
By: Margaret
So happy I went with Pets Best for my puppy!
I was hesitant to buy pet insurance, since I have never had my own dog before and didn't know what could happen or if the monthly fee was really worth it. After many conversations with friends and family who told me insurance was a must, I did serious research to find not only the best price, but also one that had great customer service reviews. I knew I might have questions and I wanted a company that was able to answer those quickly and correctly. After purchasing Pets Best insurance, I submitted a claim for 3 booster shots, heartworm and flea/tick meds and my puppy's microchip. They immediately emailed me confirming they had received my claim and would be reviewing in the coming days. A few days later, they emailed again to let me know a check was on its way for the full amount of the shots and meds, and nearly 50% of the microchip cost (as detailed in my plan). There were no surprises - although, I suppose I was surprised to see such an easy process play out exactly as I would hope with an insurance company! Overall, I would definitely recommend Pets Best.
Insurer: Pets Best
By: Hayley
Very good service
Great service and friendly and kindly to talk up if needed
Insurer: Pets Best
By: Jay
Great Experience after hospitalization
Our dog was hospitalized with vomiting and refusal to eat after being seen the day before for lethargy. Embrace covered exactly what our policy said they would, 80 percent of the bill after the $500 deductible. We’re so happy we chose this insurance!
Insurer: Embrace
By: Sharon
Great customer service
Trupanion provides an amazing product and you have exceptional customer service. Your staff is well trained and very knowledgeable.
Insurer: Trupanion
By: Maria
It's worth it!
I have had Trupanion for a current dog (who has not needed any treatment) and two previous dogs. Among the usual doggy concerns there were two expensive, unexpected and unusual ones. My 12 year old dog had emergency surgery for laryngeal paralysis (about $4500). Not only did Trupanion pay the 90% (minus the exams, as per their policy), they called the night my dog went into the hospital to tell us they had already approved the claim and to just work on helping him get better. My 6 year old dog was diagnosed with lymphoma and we chose to do chemo. Trupanion paid 90% of the $500 to $900 weekly treatments costs over four months. They paid all tests, drugs, treatments recommended and when we needed to go to the US for further treatments, they continued to pay without question. When we lost both dogs last year, they sent sympathy cards signed by all of the staff. It is not cheap coverage, but I know that I can make decisions based on what is best for my dogs, not on money--- and that is wonderful peace of mind.
Insurer: Trupanion Canada
By: Jane
Pleasantly surprised!
I received payment from ASPCA Insurance as soon as all of the information requested had been received and reviewed. One of the vet's offices didn't respond right away. Customer Service continued to contact them until the information was received. They did a great job taking care of my claim. And my oldest dog is almost back to 100%!
Insurer: ASPCA
By: Patricia