Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Fluent English/Speaking Customer Service
Since 2010 when I became a client of Trupanion, every (EVERY) single time I have needed to contact Trupanion by telephone about various situations (mostly regarding the request to juggle my payment date around because I was out of steady work for 3 years), I consistently had the opportunity to speak with a POLITE, ARTICULATE, ENGLISH-SPEAKING HUMAN BEING that is clearly a legal resident of The United States of America!! Never once have I heard the words “Press 1 for English” etc., etc. Toward that point, if the customer care representatives are all on other calls, there is never a recorded message with robotic instructions. No annoying music while on hold. This is the kind of Customer Service I want to do business with in America! Everything I have stated seems to be a way of the past these days. Being out of work for an extended time became increasingly frustrating when 99% of the time bill collectors were calling me from India or Thailand. I know what foreign country these illiterate bill collectors were calling me from because I asked them. I am now gainfully employed and am grateful that even though I was unable to afford my own health insurance for a couple of years, I was able to keep my Trupanion premiums paid because Trupanion is a compassionate and honest company that wants to provide excellent service. I have only filed about 10 claims through the years, but each was paid quickly. Those who leave negative reviews are most likely not reading the “rules” before they join Trupanion. TRUPANION: THANK YOU FOR HELPING TO MAKE AMERICA GREAT AGAIN!! Anonymous Houston, Texas
Insurer: Trupanion
By: Lisa
Best Pet insurance in town!
Nationwide has the best pet insurance options available! They make it easy to submit a claim and follow up quickly! Always a friendly person when I can with any questions. Thanks for your work and awesome company. They really care about your pets well-being!
Insurer: Nationwide
By: Jaden
We recommend Trupanion
I'm amazed at the level of service Trupanion provided, especially through such a difficult time. I just wanted to let Trupanion know that we really appreciated their help. We will definitely recommend Trupanion to everyone that we know has a pet!
Insurer: Trupanion
By: Ashwin
I recommend Trupanion to everyone as far as I’m concerned there is no other pet insurance company.
I recommend Trupanion to everyone, as far as I’m concerned there is no other pet insurance company. Everyone I speak with is wonderful, and clearly an animal lover.
Insurer: Trupanion Canada
By: Tamara
Easy and efficient
I have had Trupanion since my Frenchie was 8 weeks old. Every claim I have had to make has been easy and efficient Thanks to Trupanion for protecting my favorite little man.
Insurer: Trupanion
By: Justine
Thank you Trupanion, for being there
I tell every pet owner I meet they need Trupanion! All our friends know the surgeries Pepper has had in the last year and a bit and they all agree that it is a good thing we had insurance. We love our dog and we love being able to do exactly what needs to be done to keep her healthy and with us. Trupanion is wonderful and so easy to use. Thank-you Trupanion for being there for us.
Insurer: Trupanion
By: Marilyn
My experience with trupanion was excellent.
My experience with trupanion was excellent. It was a very quick and easy process to complete and still is ongoing. thank you Trupanion
Insurer: Trupanion
By: Tina
Always on Time
I can always depend on Embrace taking care of my claims for my pet after many visits to the vet. They always get in touch with you to solve any problems that may come up and they solve the issues quickly. I really appreciate their service.
Insurer: Embrace
By: Ethel
Excellent!
We have been with VPI since Cooper was a puppy. The insurance has provided excellent coverage and is very responsive when processing claims. Whenever I have had the need to call the representatives are professional, knowledgeable and friendly!
Insurer: Nationwide
By: Dany
My bully baby is protected!!
I was very nervous about getting my first bulldog and more nervous about selecting an insurance from the 100 emails I was getting when I requested quotes. I read through the ASPCA Pet Insurance policy and was excited that illness and accidents would be covered under my plan at 90%. it helped me relax knowing I can take my dog to the doctor just like a child would need to visit in the event of getting sick or injured. I love the website, submitting claims online has been easy and getting a clear Explanation of Benefits to tell me what was covered and what I can get reimbursed for. You always need to ensure you have your receipts and medical records to submit but they take care of the rest. Calling into customer service has always resulted in getting answers and their follow up for my dogs care is very personal. I am sure I will stay with this plan for years to come and recommend this plan to others without reservation.
Insurer: ASPCA
By: Jasmine