Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
Other Categories
Best Pet Insurance Company
I can't say enough nice things about how this company runs it's business. I have had other companies that fought me the entire way to process a claim and the ASPCA gets my claims, processes them, and sends me a notice that is has been received, is processing and/or finished. They NEVER have raised my rates except for the age of the dog each year (which makes sense) - the older usually means more problems. I've even gotten phone calls to say how sorry they were when one of my "fur babies" has passed away. I have recommended them to all of my friends.
Insurer: ASPCA
By: Susan
Doing good
Overall the service provided is what I expect. I do wish the turn around time on claims was faster.
Insurer: Nationwide
By: Ryan
Nationwide is great, fast service, informative.
I have sent in several claims for my two dogs, especially my new puppy with all his shots and check ups. Nationwide has been pretty quick to process and reimburse my claims. They also sent several emails to notify they had received my claims and to check in on my dogs. They are great! Highly recommend
Insurer: Nationwide
By: Bryanna
Rucker has some early onset arthritis and some other issues in his elbow
Rucker was sent to a specialist who performed an MRI and found that Rucker has some early onset arthritis issues in his elbow and some other issues there that will need to be monitored but overall he is doing great. The Nationwide Insurance program is as good, if not better, than the PPO Insurance that I have for myself. Thank You.
Insurer: Nationwide
By: harvey
Fantastic!!!
My fur-baby had to giant lump on the side of his body which was causing him some discomfort. I took him to see our vet and it was recommended for removal and testing. Due to the size and location we were estimated @ $1200. Knowing Nationwide was really on our side we did not hesitate and got him the best care possible. Great news results came back negative and even better news Nationwide processed our claim and was reimbursed within 4 weeks. Thank you Nationwide!!!
Insurer: Nationwide
By: Dany
It is offensive when you write "glad we could help out with the cost of the visit", as I am paying premium rates for coverage.
The insurance is good and the reimbursement payments are timely. However, emails sent are highly offensive. My dog needed a flu vaccine because there was a flu epidemic in our area. I did not appreciate a follow up email hinting that she was not well. I also take offense at the idea that the insurance is "helping out". Wording is insensitive. I am paying for that "help" . Please be more mindful in future communications .
Insurer: Nationwide
By: Lexa
It is offensive when you write "glad we could help out with the cost of the visit", as I am paying premium rates for coverage.
The insurance is good and the reimbursement payments are timely. However, emails sent are highly offensive. My dog needed a flu vaccine because there was a flu epidemic in our area. I did not appreciate a follow up email hinting that she was not well. I also take offense at the idea that the insurance is "helping out". Wording is insensitive. I am paying for that "help" . Please be more mindful in future communications .
Insurer: Nationwide
By: Lexa
Tease's care
I am extremely pleased with the responsiveness of Nationwide Pet Insurance. As per requests, I have submitted detailed invoices from Vet along with the vet's notes with regards to Tease. Within a month, I have received reimbursement. I couldn't be happier with Nationwide! I have sung your praises to friends.
Insurer: Nationwide
By: Sharon
Excellent service! I always recommend this company to anyone who asks about pet insurance.
Excellent service! I always recommend this company to anyone who asks about pet insurance.
Insurer: Nationwide
By: Aleta
timely response for claim review, good details included
I really appreciate the consistency with claim review timing. It's good to know we can rely on getting a refund within a few weeks each time! These little guys and gals can be expensive!
Insurer: Nationwide
By: Claudia