Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
So easy to work with! If all insurance could be like this!
Our active rescue seems to be accident prone. So I have actually going through the claim process multiple times. Its so quick and easy to use. If all insurance could be like this!
Insurer: ASPCA
By: Kristina
Fantastic service, quick claim resolution
Our Persian cat Cassandra went through a series of tests and treatments totaling $3,200, only to be told she had "feline idiopathic cystitis". 'Idiopathic' means the cause is unknown. Although the diagnosis was frustrating, it was so comforting to know ASPCA was there to help us through this crisis. We never would have been able to afford all of the tests to rule out more serious problems. We have had ASPCA for Cassandra since she was a kitten and every claim has been processed quickly and efficiently. Several friends and family members have taken our advice and now have ASPSA insurance for their pets.
Insurer: ASPCA
By: Adriana
High recommend Embrace pet insurance!j
Im so happy that I have Embrace! Best decision I have made for my little girl. I appreciate that keep me updated through emails, helping if I have any questions.
Insurer: Embrace
By: Jenny
Wish this had been around for all my others!!
We have had such great service with Nationwide for our pets! I wish that the service had been available years ago for other pets as well!! So easy to put in a claim and any dealings we have had to do over the phone (for questions, etc.) have been fantastic as well.
Insurer: Nationwide
By: Mindi
Comforting to know Bonito can receive care she needs. Website could use an upgrade
Once received, the claim processing went smoothly. The website could use an upgrade to be more user-friendly and allow submission of claims without requiring documents to be printed first, then completed, scanned and e-mailed for processing. Navigation on the site is a little confusing. Overall, a good experience.
Insurer: Nationwide
By: Kristina
Trupanion has always provided excellent service.
I purchased insurance for all three of our dogs, and they have went above and beyond in times of crisis to call and reassure us,. They have been upfront and honest about the coverage, and we sure are thankful that we purchased the insurance. I would recommend that everyone who gets a new pet, purchase the insurance.
Insurer: Trupanion Canada
By: Leanne
Hands down the best insurance
Hands down the best insurance for your furry family members. We cannot thank you Trupanion enough for the support Trupanion has shown Molly as she continues to battle Syringomyelia!
Insurer: Trupanion
By: Stephen
It was incredibly efficient
It was incredibly efficient and easy to submit my claim online. The claim process itself along with receiving my reimbursement cheque was amazingly fast.
Insurer: Trupanion
By: Amanda
I have been very satisfied with Trupanion.
Any time I had questions they were answered to my satisfaction by polite agents. Payment on a claim is made in a timely manner and deposited directly to my bank account.
Insurer: Trupanion Canada
By: Roberta
So far so good
I have to pay at least 3 months of premiums before I can be advised if my 5 pets pass the “ paw print” for approval. That’s $1000.00 out of my pocket before I’m told anything. Had my first insurance claim with Trupanion and everything had to be appealed. Still waiting in appeals. Spent hours on the phone with vet office and Trupanion. Very time consuming. Not the easy peasy process that I was advised it would be. I’ve asked for the paw print to be expedited. I don’t feel comfortable that I’m paying money and not sure what the coverage is or if there is any coverage. I called to have 1 pet insured and ended up with having all 5 pets insured after talking with the representative. I’m glad I got all 5 pets insured as we’ve had no health issues. I just hope I get a confirmed insurance policy sooner than later.
Insurer: Trupanion Canada
By: Micheline