Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Quick processing, excellent coverage
The stressful situation of unexpected and expensive disc surgery was eased by getting a preauthorization that day and knowing all would be covered. The claim(s) was processed within a week and we received the check in less than 2! Also had to know our renewed ooicyvwi cover dental illness up to $1000 which was missing in past years. Thank you for listening!!
Insurer: Embrace
By: AB
Great service
Easy claim submission and processed quickly. Very happy with service.
Insurer: Nationwide
By: Michael
Prompt assistance without feeling rushed through protocol
I just recently made my first large scale claim with Trupanion last week when my 15 mos old puppy needed immediate surgery. The associate we spoke with, Tracy, was quick to help us have our claim transferred to pre-approval and assured me that we’d be helped right away. She was right! We got the news we needed, hearing that 90% of the costs would be covered, right away. Truthfully, all of our calls and interactions with Trupanion staff have been hassle free, friendly, and I really felt like we were being taken care of. I bought insurance for peace of mind but it’s proven to be worth much more than that.
Insurer: Trupanion Canada
By: Marianna
never had a problem
Since day 1 I have been highly satisfied with Nationwide insurance. The claim process is so easy with my vet's office faxing the bill right away. Within a couple of days I get an email saying the claim is being processed and within a couple of weeks the check arrives. It's that simple. I have never had a claim questioned let alone rejected.Could't be better than that!
Insurer: Nationwide
By: vicki
Like Trupanion's claim handling process.
Like Trupanion's claim handling process. Always keep us informed when I receive claim and the ongoing status. Claims are also paid very quickly.
Insurer: Trupanion
By: Joan
Excellent support without exception
I have been with Trupanion for 10.5 years. Without exception I have had excellent support and service from the staff and the plan itself. It has put my mind at ease knowing that Trupanion is there to help me with the support I need for my Shamus. Thank you so much!
Insurer: Trupanion Canada
By: Paige
Trupanion is one of the most well organized insurance carriers
Trupanion is one of the most well organized insurance carriers I've ever dealt with. They live up to their promises, and the entire staff is caring and compassionate.
Insurer: Trupanion
By: Bruce
The customer service people are always very helpful
The customer service people are always very helpful, especially when you are already stressed about your pet. Trupanion has come through for us on more than one occasion, when our dog needed major surgery we could not have afforded otherwise.
Insurer: Trupanion
By: Nancy