Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Excellent!
We have been with VPI since Cooper was a puppy. The insurance has provided excellent coverage and is very responsive when processing claims. Whenever I have had the need to call the representatives are professional, knowledgeable and friendly!
Insurer: Nationwide
By: Dany
My bully baby is protected!!
I was very nervous about getting my first bulldog and more nervous about selecting an insurance from the 100 emails I was getting when I requested quotes. I read through the ASPCA Pet Insurance policy and was excited that illness and accidents would be covered under my plan at 90%. it helped me relax knowing I can take my dog to the doctor just like a child would need to visit in the event of getting sick or injured. I love the website, submitting claims online has been easy and getting a clear Explanation of Benefits to tell me what was covered and what I can get reimbursed for. You always need to ensure you have your receipts and medical records to submit but they take care of the rest. Calling into customer service has always resulted in getting answers and their follow up for my dogs care is very personal. I am sure I will stay with this plan for years to come and recommend this plan to others without reservation.
Insurer: ASPCA
By: Jasmine
Slow processing and lack of communication
As an insurance broker myself, the claims process we just went through for my puppy was less than pleasant. The claims process did not seem to make sense.. as we submitted multiple invoices from different vet appointments (all pertaining to the same occurrence) yet they were all reviewed and classified as individual claims. The processing time was very slow and I had to resubmit information multiple times. We never spoke to a person and even the online progress portal was not updated regularly.
Insurer: Nationwide
By: Andrea
Great service. Very responsive and proactive about pet care.
I've been with VPI (Nationwide) for a few years now. I'm pleased with their service and commitment.
Insurer: Nationwide
By: Chris
Easy & quick claim process
Easy process to sign up and make claims. Quick to pay claims.
Insurer: Nationwide
By: Andrea
Fast and easy service
IT is very easy and simple to use, I also enjoy the customer service I received in the past.
Insurer: Nationwide
By: Andrew
Fast and easy service
IT is very easy and simple to use, I also enjoy the customer service I received in the past.
Insurer: Nationwide
By: Andrew
Very easy to send in a claim. Quick response.
Great company to handle my Lacey's Insurance.
Insurer: Nationwide
By: Rhonda
Very happy with service
Very happy with my choice of pet insurance. Always very helpful when I have questions .
Insurer: ASPCA
By: Julia
Glad I have Nation wide Pet insurance!
I am so happy someone suggested I try Nation wide for my puppy. Unfortunately my dog has had a few things happen in her first year and I was so happy I got reimbursed for some of her health issues. I am thrilled with the app you can use for submitting claims and I am impressed with the turn around time for reimbursement. I would highly recommend this pet insurance company.
Insurer: Nationwide
By: Marie