Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Very helpful during a big surgery
We found out that our dog Willow needed bilateral TPLO surgery. When we called to ask what they would cover they asked us to print out a claim form and have our Ver send it to them directly- we did. Turns out they cover 90% of the surgery costs. We even received a courtesy call after her surgery to see how her recovery was going. We are very happy with the service ASPCA health insurance provides us.
Insurer: ASPCA
By: Robin
So easy I didn't believe it
Pets Best has been one of the easiest insurances I have ever used. I work for a human health insurance company, so I figured when my dog had a cancerous tumor, I was going to have to spend hours gathering medical records and appealing decisions to get any payout. Color me surprised when I submitted my claim just by describing in three sentences why she had services, and a week later having the money in my account! I cannot say enough good things about how easy and quick everything was.
Insurer: Pets Best
By: Sabrina
Fast and reliable
Fast and reliable, even for first timers!
Insurer: Trupanion
By: Juan
best pet insurance company
best pet insurance company we have ever dealt with. a real pleasure. super easy process, super fast reimbursement
Insurer: Trupanion
By: Michael
Customer service was thorough
I didn't get approved but customer service was thorough
Insurer: Trupanion
By: Lynda
They care about pets
This company shows that they care about pets and their needs. There is always a caring remark concerning my pets health.
Insurer: Trupanion
By: Ervin
Generally easy process
Generally easy process except for the fact that they asked me for records from a location I already gave. Otherwise it was ok, haven't received my check yet,
Insurer: Trupanion
By: Lisa
Fast response
Fast response by Trupanion and simple process of making claims.
Insurer: Trupanion
By: Teah