Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Peace of mind
I have peace of mind knowing my Golden Retriever and Bernese Mt. Dog are getting the very best veterinary care for every medical issue, because I have Trupanion. Yes, It's worth the monthly premiums. I own a pet sitting business and recommend Trupanion to all my customers. I cannot begin to say how many have thanked me. And others have told me how much they regret not having followed my advice. thank you Trupanion for all that you do!!!!!
Insurer: Trupanion
By: Linda
Your representatives were very friendly and knowledgeable.
Your representatives were very friendly and knowledgeable. Your compensation was quick and expeditious. I would've given a "10" but your computation for compensation was enigmatic for both myself and the representative who was trying to explain it. Kudos to her for getting it figured out with the computation dept. and calling me back quickly with the answer.
Insurer: Trupanion
By: David
Everything has always gone very smoothly
Everything has always gone very smoothly, including this claim. Customer Service has also always been excellent.
Insurer: Trupanion
By: Mary
My claims were covered
My claims were covered and the representatives are friendly.
Insurer: Trupanion
By: Lauren
Very supportive
Everyone has always been helpful!! When Bella had her first surgery I paid the bill in full and Trupanion paid me back very fast. Great knowing we have them for Bella!!
Insurer: Trupanion
By: Deborah
Great service so far. two claims handled beautifully !
My experience so far has been exceptional. Customer service staff are always pleasant, responsive and very helpful. Claims are a breeze to make with the app particularly. If there is any little glitch like once the pic did not come out well, they are a phone call away. never a wait, and I just emailed the bill and it was added to the claim immediately. Turn around time was before was about 2 weeks. 90% covered after the deductible as agreed upon. Highly recommended and as a matter of fact, I did, and my girlfriend now has her little doggy covered.
Insurer: ASPCA
By: John
ASPCA Pet Insurance is great!
You get a great percentage back on your claims and prompt service. I also love that they have an app now. It makes filing a claim so much more convenient. And they always call to check on Jax after I file a claim to make sure he's feeling better.
Insurer: ASPCA
By: Stephanie
Nationwide was by our side.
Nationwide was by our side. Nationwide stood by their word and reimbursed my boys medical costs from his patella surgery. Everyone was kind and professional. My only complaint is the amount of time it took to receive said reimbursement. It did take just over two months.
Insurer: Nationwide
By: Daniel
We have been extremely satisfied with the service we have received.
Very satisfied with the service we have received. Reimbursements are done in a timely fashion, and I have always gotten great service if I have had to call anyone with a question.
Insurer: ASPCA
By: Susan
caring, extremely helpful and understanding
ASPCA always answers my questions and concerns, they ALWAYS call back for follow up and ask how our pets are doing. They have our dogs name at the ready when we call and they are always kind and courteous.
Insurer: ASPCA
By: toni