Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
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Slow processing and lack of communication
As an insurance broker myself, the claims process we just went through for my puppy was less than pleasant. The claims process did not seem to make sense.. as we submitted multiple invoices from different vet appointments (all pertaining to the same occurrence) yet they were all reviewed and classified as individual claims. The processing time was very slow and I had to resubmit information multiple times. We never spoke to a person and even the online progress portal was not updated regularly.
Insurer: Nationwide
By: Andrea
Great service. Very responsive and proactive about pet care.
I've been with VPI (Nationwide) for a few years now. I'm pleased with their service and commitment.
Insurer: Nationwide
By: Chris
Easy & quick claim process
Easy process to sign up and make claims. Quick to pay claims.
Insurer: Nationwide
By: Andrea
Fast and easy service
IT is very easy and simple to use, I also enjoy the customer service I received in the past.
Insurer: Nationwide
By: Andrew
Fast and easy service
IT is very easy and simple to use, I also enjoy the customer service I received in the past.
Insurer: Nationwide
By: Andrew
Very easy to send in a claim. Quick response.
Great company to handle my Lacey's Insurance.
Insurer: Nationwide
By: Rhonda
Very happy with service
Very happy with my choice of pet insurance. Always very helpful when I have questions .
Insurer: ASPCA
By: Julia
Glad I have Nation wide Pet insurance!
I am so happy someone suggested I try Nation wide for my puppy. Unfortunately my dog has had a few things happen in her first year and I was so happy I got reimbursed for some of her health issues. I am thrilled with the app you can use for submitting claims and I am impressed with the turn around time for reimbursement. I would highly recommend this pet insurance company.
Insurer: Nationwide
By: Marie
Thorough assessment and great outcome
We had a complicated medical issue with our puppy, but it was easy to submit multiple receipts and medical records online. It takes a couple of weeks to process, but they do a thorough review and it’s easy to track progress. We were able to recoup much of our medical expenses, which was a tremendous help. We value knowing that we can make medical decisions in the best interest of our pet and not just based on cost. The puppy is doing great. Would highly recommend.
Insurer: ASPCA
By: Amy
Great Service!
Always great service and I get my questions answered quickly and clearly. Thank you for being so consistent!
Insurer: Nationwide
By: Melanie