Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Best Pet Insurance Around
I've had Beaubear insured with (formerly VPI) Nationwide since he was 4 months old; he is now 11 years. Beau is a mischief maker and if there is any trouble to get into, he will find it. This company has been there for us all these years with wonderful support; they are always willing to go the distance and their claims processing is fast and user friendly. I don't know what I would have done without them. They are the best!
Insurer: Nationwide
By: Loretta
Awesome customer service and always prompt with my claims!
I am so happy I took out the pet insurance and even happier at how easy it is to use!
Insurer: Nationwide
By: Tanya
Very satisfied with Nationwide.
Even though Molly is only 11 months old and the only claims submitted by my Vet. were for spaying and gastroplex procedure,and her Heartgard/Nexgard pills,but reimbursement was made within weeks. I made the mistake of discontinuing coverage on my last dog. Won't happen again. Nationwide has been great so far.
Insurer: Nationwide
By: Jim
Amazing Insurer
Our puppy is a mischievous 11 month old English Springer Spaniel who loves getting into and eating everything! With all the vet visits, including a surgery, we were always reimbursed promptly by Nationwide, never questioned! I now always recommend them anytime someone asks on the Facebook groups I am a member.
Insurer: Nationwide
By: Michael
Awsome pet insurance
I love Nationwide, they are always fair and honest when processing claims. These are processed timely, well worth the premium..
Insurer: Nationwide
By: Paula
So grateful for Healthy Pets!
My French Bulldog, Lorelei, that is sweet and beautiful and funny and so good...has also been plagued with many many health issues. I am forever grateful for Healthy Paws for always being quick to respond to claims and covering 90% of all our vet bills (minus office visits). Lorelei has had to have acupuncture and laser therapy every week for 8 weeks and Healthy Paws reimbursed me within 2 weeks of every submission. Healthy Paws has also gone above and beyond by checking in and sending kind words of support and care. I cannot recommend them enough. They get 100 stars in my books!
Insurer: Healthy Paws
By: Kristine
Simple, courteous and fast service.
Very pleased with the their optimal service and service representatives. So refreshing to be able to deal with a representative that is located in the US. I feel my needs are met but most importantly that my pet's needs are met. Thank you, ASPCA pet insurance.
Insurer: ASPCA
By: Teresa
It's easy to file a claim and reimbursements are received in a timely manner.
We have been satisfied with our service through Nationwide Pet Insurance
Insurer: Nationwide
By: Robert
Nationwide saved my pet's life!
I adopted my dog about a year ago from the shelter and since then he hasn't had the best of luck with other dogs. He is slowly getting there but we wouldn't be here now together if I didn't have pet insurance. His been the victim of two dog attacks. The first time around I didn't have insurance of any kind and the cost was terrible. I was lucky enough that the owner of the other dog paid for my vet bills but after that I was thinking what are the chances this could happen again. About four months later he was attacked at a dog park. By this time I had Nationwide and they covered the full cost. It did take longer to process my claim because at first they thought it was from the first attack and of course they don't cover pre existing conditions. But after calling and sending in the extra paper work needed to show it wasn't, everything was covered right away. It feels great knowing that I can take my dog to the vet when he needs it and not have to worry about what it will cost me. Some people think I'm crazy for paying monthly on insurance for my dog but if I didn't have it I don't think Lord Bahr would be laying down next to me right at this moment while he waits for me to finish this review. Thank you so much!
Insurer: Nationwide
By: kayna
Slow and profit driven
Not very helpful. Turned in over $5000 in clains got about $1200 back. Which was about what the policy cost.
Insurer: Nationwide
By: Christopher