Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,980 total
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Timely, Professional claims servaice
So glad we have Nationwide Pet insurance. Claims are always processed timely. Payments are made electronically. Seamless. I don't need to do anything.
Insurer: Nationwide
By: Marilyn
Keep up the good work!
The reps are always very polite and helpful and the claim updates are pretty good. Would like to see breakdown of how claims were processed without having to call the reps. Is there any way to view that info?
Insurer: Embrace
By: Valarie
Completely Satisfied - Well Worth the Cost
We have been Pets Best customers for years. The representatives on the phone are compassionate and are quick to help resolve any issues. Claims are very easy to submit online and you can track claim status via their website.
Insurer: Pets Best
By: Leila
Wonderful
I am so happy that I chose Nationwide for my pups insurance coverage. I am more than satisfied with the prompt attention given to the claims. Customer service is wonderful and eager to help with anything I have concerns about. The 24/7 vet line is especially reassuring and I am grateful for it.. Luckily I have only needed to call it once, but it was comforting to speak with a professional in an emergency situation!
Insurer: Nationwide
By: Cassandra
Embrace is the best pet insurance on the market.
I have had Embrace insurance On my Maltipoo for four years and have just added my new mixed breed puppy. They always cover well what the vet charges and quickly reimburse. I will never use another pet insurance. Embrace is amazing.
Insurer: Embrace
By: Ramona
A GODSEND..
If it weren't for these guys, I would either be in extreme debt or catless. It;s given me the piece of mind to get my cat the emergency care he needs. Things happen, especially with cats, and when unexpected random sickness or obstructions occur, to have an insurance company like theirs is a godsend. They reimburse you 90%! They direct deposit it, and keep you up to date with claims. The forms are super simple, and there's real people to help you. I wouldn't trust anyone else.
Insurer: Healthy Paws
By: Sofia
Glad I chose ASPCA
I never expected to need insurance so soon. But Lucy got an infection that required 3 nights at the vet clinic plus an emergency spay all before her first birthday. ASPCA made it easy to submit a claim and was prompt to reimburse. No bickering or getting jerked around. Their customer service has been excellent (very knowledgeable). They even called to see how Lucy was doing.
Insurer: ASPCA
By: Caroline
Excellent customer service
Excellent customer service and ease of submitting claims and speed of reimbursements!
Insurer: Trupanion
By: Valerie
Prompt response time.
I took Duffy for a check-up, and she a in good shape the doctor ordered a blood panel to check all her organs, the charge for that was 90.00, and my insurance paid 70.00 of it, great. The visit was paid, the micro chipping was paid. I was happy with the prompt response from pets Best. Keep up the good work. Donna Luke
Insurer: Pets Best
By: Donna