Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
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Came through when we needed you most
Our beautiful, beloved 3 yr old Bernese Mountain dog, Hudson somehow ingested something, maybe a bone. We don't know. It caused a tear in his esophagus that could not be repaired in spite of the heroic efforts of Oradell Animal hospital Doctors and staff. He was put to rest while in our loving embrace. My wife, whom he adored is devastated. My grief at the loss of this happy, loving, gentle giant with his beautiful soul physically hurts. Embrace not only handled our claim with compassion and expediency during this time of incredible grief , but the candle they lit and donation in his honor to help feed shelter animals is fitting tribute to this gentle, loving giant who loved children, playing with other dogs and being with us. Thank you Embrace claims team.
Insurer: Embrace
By: Robert
Great insurance coverage for my pet
This company pays in a timely manner. Customer Service was great ! Awesome coverage
Insurer: Nationwide
By: Donna
very happy with service
get through phone quick, prompt reply and service, good plan coverage
Insurer: Nationwide
By: Lisa
Pets Best says it all!
I've only had my pup for 2 weeks. Filed 2 claims with petsbest, they were fast to process the claims. Very happy with our desicion to get insut6fir our pup!
Insurer: Pets Best
By: Jennifer
This company is how all insurance companies should be run
A great company. Sign up was easy. Their mobile app was easy to use, especially for submitting claims. Most importantly all claims were processed and reimbursed promptly and hassle free. I wish all insurance companies are as efficient and fair. Highly recommend for all pet parents. You will not regret it.
Insurer: Healthy Paws
By: Maggie
Better Than Pricey Human Insurance
I signed up with Healthy Paws just one month after adopting my dog, Lilly, in 2012. We have remained customers ever since. Healthy Paws has been there for emergencies and prolonged illnesses - and every step of the way they have been nothing but supportive and efficient. Submitting claims is simple and payment arrives within 2 weeks (usually less than one week). The few times I've called with questions, the customer care team not only answers knowledgeably but they also take the time to share genuine concern about Lilly's recovery process. The added pet owner signature for each customer care rep sharing his/her special pet is an added bonus. If only my health insurance could be as great as Lilly's!
Insurer: Healthy Paws
By: Erin
Happy client
I’m pleased with the service we receive from Nationwide and your representatives are very professional.
Insurer: Nationwide
By: Allison
Always have a great experience
Always have a great experience with Trupanion. I recommend it to everyone I know and the reason why I have 5 plans
Insurer: Trupanion
By: Lisa