Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
76,990 total
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Awesome, courteous and prompt processing.
Awesome, courteous and prompt processing. I appreciate the professionalism of Nationwide. They are professional yet sensitive to pet owners.
Insurer: Nationwide
By: Jacqueline
What is taking so long to contact the vet to get my reimbursement from u
Every one seems really friendly but it’s been several weeks since I sent in a claim n it’s still listed as processing When I called the lady said they only needed to call the vet s office. It’s taken a long time
Insurer: Pets Best
By: Karen
Excellent
I just started with Nationwide Pet insurance. I've v sent in one claim and the turn around was fast and efficient. So far, so good.
Insurer: Nationwide
By: Ruth
An excellent pet insurance.
The entire staff is very friendly and helpful. Good reimbursement and when large amount reimbursed, expedited direct deposit.
Insurer: ASPCA
By: Cheryl
Outstanding
Outstanding customer service and carrying, personable staff. Thanks for your support.
Insurer: ASPCA
By: Karen
Healthy Paws-User Friendly App and Quick Turnaround
Life has been very stressful the last few weeks since our beloved dog became ill. We are so grateful to Healthy Paws for making the insurance part of our experience stress free. Their App is user friendly and the claim turnaround is amazingly fast. Thank you to Heathy Paws.
Insurer: Healthy Paws
By: Lee
I am pleased
I am pleased with the coverage offered. I was disappointed with an incident where Trupanion required medical history from a vet clinic on file. This clinic was never visited, and Trupanion was notified of this immediately when we found our current vet clinic. It was a problem during the claims process when it should not have been.
Insurer: Trupanion
By: Chantelle
Friendly and efficient.
Friendly and efficient. answered all my questions.
Insurer: Trupanion Canada
By: Christine
I had a truly great experience working with Blair.
I had a truly great experience working with Blair. I have a very sick cat and can't tell you how much I appreciated that she took the time to really listen to my concerns and understand what I'm going through. Thanks to her going the extra step of checking something out for me that I didn't know about, I found out that I won't have to pay upfront for my cat's care, that the vet I'm working with will be submitting the claim. This is going to be a long journey and knowing that the financial aspect of it won't be such a burden is an unbelievable relief. Now I can just focus on getting my cat better. I'll be recommending Trupanion to everyone I know.
Insurer: Trupanion
By: Jaime