Customer Service
Find out how pet insurance companies treat their customers. These reviews highlight the quality of support, communication, responsiveness, and how well companies resolve issues for pet owners.
77,088 total
Other Categories
Disappointing and typical
The loopholes you take should not really surprise me as an insurance company, but was hoping for more transparency and honesty. No one in their right mind would think that our dog had a pre-existing illness. On top of the fact that you would not even cover the wellness test performed that found the disease. Dogs are tested for heartworms as part of their regular vet check ups and because our test was positive, you just don't cover that either. I gave all medical records upon our first claim which only took 3 weeks. Any claims after that took 6o to 90 days!!!! That's absolutely absurd Communication and willingness to keep your customers informed is non-existent. The only reason we still have this plan is because at this point, it would cost us more to cancel it before the term is up.
Insurer: Nationwide
By: Michelle
I am so happy that I decided to obtain Pet insurance with Nationwide, they have been wonderful.
When my dog had issues and we went to the vet, Nationwide reviewed the faxed submission quickly and would send an email confirming they received it. They would then send me my reimbursement check within a few weeks. So happy I chose Nationwide to cover my pet at this difficult time.
Insurer: Nationwide
By: Gail
very Easy process and quick to respond
Have had such a great experience every time I have had to call and ask a question or submit a Claim
Insurer: Nationwide
By: Emily
Love Trupanion
My experience with Trupanion left me feeling that everything was being taken care of and my situation would be resolved as soon as possible.
Insurer: Trupanion Canada
By: Debra
Great experience!
We've had nothing but good experiences with Trupanion.
Insurer: Trupanion Canada
By: Brandi
Amazing experience so far
I haven't had a negative experience for the time my dog has been covered. When ever I call in, I get someone on the line who is friendly and helpful to talk to which makes my day.
Insurer: Trupanion Canada
By: Diane
Great!
We had Trupanion with our previous dog. Trupanion was awesome to deal with!
Insurer: Trupanion
By: Laura
Very caring
They have been prompt, caring and attentive.
Insurer: Trupanion
By: Suzy